Chapter 8 Bright smiles brighten conversations

The power of a smile is huge.AT&T, which has an important influence in the United States, has a column called "The Power of Voice", which provides free calls for phone users to promote products and services.In this column, the phone company advises salespeople to smile on the phone, but that smile can only be conveyed through the voice. Roman Rolland once said: "Facial expression is a language that has been successfully cultivated for centuries, and it is thousands of times more complicated than what is spoken." Facial expression is also the most sensitive body language that expresses inner emotions.

Among the various facial expressions of people, people's favorite is to smile.Smile is the most charming silent language, so it is necessary to have a smile in conversation.When you face others with a smiling face, the other party will almost quickly judge it as a friendly expression. Unless the background is extremely complicated, he will never try to figure it out carefully and study it repeatedly.This easy smile immediately brought the relationship between the two closer, reflecting the harmonious relationship between people. Many leaders always like to smile. This facial expression tells people: "Come on, I am a friend." We need smiles in our life, and we need smiles in our work. The former is for our own health, and the latter is for satisfying others. hope.When you are in a meeting, in a report, or talking with your subordinates, use your sincere smile to hint or convey a small intention to the other party. If the other party can understand it immediately, they will definitely smile from their hearts.

However, it is not enough to just pay attention to the function of laughter. Two points should also be achieved: one is to smile genuinely, not fake; the other is to grasp the timing and method of being funny. As far as the first point is concerned, there are real smiles and fake ones. A real smile is almost uncontrollable, while a fake smile is a fake expression.Those smiles that "come and go quickly" are not easy to arouse the satisfaction of the other party, so they are also unsuccessful.So don't laugh if you're not genuinely overwhelmed with joy, but that doesn't mean you have to grimace at work as if the weight of the whole world is on your shoulders.It should be precisely said that if you are not genuinely satisfied, don't smile.Leaders should also think about this before laughing, otherwise it will be counterproductive, which is never what we expect.

The second point is more important.The timing of laughing should be appropriate, and we should pay attention to choosing the timing, occasion and topic of laughing.Smile when you should laugh, and don't laugh when you shouldn't.On occasions of celebration, in a relaxed atmosphere, and in sincere and frank conversations, you should laugh; but you should not laugh when talking about a disease that is not getting better, talking with the family members of deceased colleagues, or talking about major mistakes and losses at work. smiling.Some people are used to being casual at ordinary times, so that when they are attending the memorial service of colleagues in the unit, they are still laughing and laughing when they are looking at the leader's remains, which seems very inappropriate.

In addition, to master the sense of humor.In daily conversation, the smile is mainly reflected naturally according to the relationship with the interlocutor, the content of the conversation, the personality and habits of the interlocutor. A smile is a properly controlled smile, which makes people feel kind, amiable, and civilized, and is an integral element of appearance.The facial muscles are easy to control when smiling, and the smile can be maintained for a long time.When you smile, you should be natural, generous, and moderate.That kind of grinning smile, grinning smile, winking smile, and coy smile will give people an unpleasant feeling and leave a bad impression on people.Therefore, a smile also reflects a person's level of cultural accomplishment. We must constantly improve our cultural sentiments so that the smile reflects a beautiful heart.Only a smile from the heart can infect the other party and produce an echo.Sneering, sneering, and gloating are all things that should be avoided as much as possible.

Smile is the most common language in the world. No matter where a person goes, as long as you smile, you will be welcomed by people. No one can easily reject a smiling face. A smile is the golden key to communication between two people. When speaking with a smile on your face, you can virtually shorten the inner distance between two people——smiling adds points to speaking.