Chapter 29 Chapter Twenty Seven

In 1996, the State Administration for Industry and Commerce launched the Fair Trade Law Enforcement Year and the Industry and Commerce Image Construction Year activities in due course. This opportunity, based on the strong complaints from the masses, instructed the inspection brigade of the Xiangcheng Branch of the bureau to set up the first 12315 consumer complaint service desk in the country on May 2, 1996, referred to as Zhangzhou 315.Zhangzhou 315 regards enthusiastic service as a specific action to realize the purpose of serving the people wholeheartedly. The dual mission of complaint service, while protecting the legitimate rights and interests of consumers, regards operators as friends, actively feeds back information to operators and enterprises, provides first-hand information on the market, helps them change their business concepts and methods, and promotes economic development. Strive to create a fair, just, healthy and civilized market environment.Because Zhangzhou 3.15 made a valuable exploration in the field of economic order, it immediately attracted the attention of the national media. Many leaders from the central and local governments also gave full affirmation after visiting Zhangzhou 3.15.The people even praise Zhangzhou 315 as the guardian of the market economy, the anti-counterfeiting weapon, the protector of consumers, and so on.Since then, various activities and organizations to protect consumer rights have sprung up, derived from Zhangzhou 3.15, and spread across the country. The well-known 3.15 Consumer Rights Day and the China Quality Miles Promotion Association are the most brilliant highlights among them.Not only that, but it also provides a deep thinking on creation in multiple senses, especially useful ideas on how to deeply carry out the creation of civilized industries and civilized units in the construction of spiritual civilization.

The industry is the foundation of the national economy. The construction and development level of the industry determines the development speed of the country's economy and also determines the quality of material and cultural life of the people.Under the new situation of world economic integration and accession to the WTO, the construction and development of the industry are facing huge competitive pressure and survival challenges.Since certain industries represent the party and the government, therefore, the creation of civilized construction industry activities plays an extraordinary role in the close relationship between the party and the government and the people.

The creation of civilized industries and civilized units should be based on the two-chapter method for the large-scale national structure. The large-scale law is composed of small-scale laws. Can constrain large social structures.Numerous literary industries and civilized units are moving towards brilliance, which is undoubtedly the beautiful rivers and rivers with beautiful mountains and rivers... A consumer is a word that covers a wide range.When writing these words, a thing that I have encountered as a consumer popped up.The summer before last year, because of being a lecturer, the author invited Ms. Han Xiaohui, a famous prose writer, to give a lecture. After the class was over, I accompanied Ms. Han to a restaurant opposite for dinner. Ms. wrote in an essay:

Once, I finished a class at the PLA Academy of Art and went to dinner with a friend.Nearby, I entered the door of a restaurant called Yanhao Food City on the opposite side.For work meals, we want to simply finish eating and leave, but we can't even do that.When ordering food, although we repeatedly stated that it was a working lunch, it was a working class, and there were only two people, as long as there was enough to eat, don’t waste it; even though we repeatedly asked how much the food was, a few dishes for the two of us would be enough, But the waitress repeatedly advised us to order more seafood, live fish, and expensive dishes, as if we would never give up until we achieved our goal.We couldn't save face, so we had to add an extra fish, but the lady insisted on saying that yellow croaker is not as good as yellow croaker. Yellow croaker is alive, how fresh and delicious it is.After finishing speaking, he turned around and flew to a bucket, in which was a black fish over 20 centimeters in size, waving its fins in a roaming pose.When we saw that it wasn't a yellow croaker, we insisted on not wanting it, no matter what you said, we didn't want it, but if we didn't, the young lady had no choice but to take it away resentfully.At this time, our resentment became more and more intense, so we pointed to the yellow croaker fishes displayed in the cabinet (two on each plate?) and asked if we could only have one? The lady saw that we were determined and nodded. He didn't say anything, turned around and left.

Who would have thought that as soon as the dishes were served, we knew we had been fooled.The portion of the dishes is huge, not to mention the two of us, even if there are two burly men, let go of their bellies, it will be enough.We called sister 1 to criticize. This time she changed to a playful tactic, saying that if you can’t finish eating, you can take it away. There is a frivolous tone in her tone, which is very unpleasant.When it was time to pay the bill, the unhappiness became intolerable. Let alone the braised yellow croaker, which was no more than 20 centimeters long and no more than 5 centimeters wide, the asking price was 104 yuan. Could it be that we ate goldfish and silver fish?Ask the lady again, this time it became very serious again, saying that the price of two fish is 148 yuan (both are juvenile fish no longer than 20 cm long and no more than 5 cm wide? If you want one, you have to pay 70% of the price. How can there be such logic in the world, and the waitress didn't tell us in advance, if we are swindling customers to such an extent, are we here to eat, or are we being fooled?

It was unbearable, so we went to the manager, but this time the lady didn't say a word, and asked for a long time and said she wasn't there.We didn't want to swallow this breath, and we had to find the person in charge. Only then did a man standing in front of the stage come over.Sorry, apology, money back.He handed over his business card and said he wanted to make a friend.After that, he actually asked boldly: Can you promote it for us?When I heard the anger in my heart, I retorted angrily: What are you talking about promoting! Propaganda, how many years have we been propagandizing, waste is not allowed, let alone tempting customers to waste, because the country is still poor, the national strength is still weak, resources are getting scarcer, and the ecological environment is getting worse.We have also propagated for many years that many wealthy countries and regions in the world still maintain the virtue of thrift, and even in some restaurants, if customers cause waste, they have to accept fines and so on.But what about our reality?I don't know if other restaurants have such bad practices like Yanhao Food City?Common or not?Personally, of course, I will never enter this restaurant again, and I hope that everyone in Beijing and in the whole of China will work together to stop this behavior.

The article also wrote a case similar to eating yellow croaker this time. One was to buy a Galanz microwave oven at Makro mall, and the other was to go to Makro mall to buy sandals. These two encounters were very strange. I bought 3 unqualified microwave ovens, and once I bought a pair of sandals that were glued after wearing for half a day.Ms. Han finally wrote: From this perspective, improving our quality of life is not a trivial matter.In my opinion, it is also a touchstone to test the quality of our society. The more confident we are in tomorrow, the more we should do a good job in every bit of today!

From the quality of life to the quality of society, this discovery has become the height of Ms. Han's article, and it is also the original intention of the author to quote this story.As individual consumers, if they are exploited by merchants, manufacturers, and units everywhere, they will naturally develop a kind of resentment.And often blame the government and society.This should be a big problem that absolutely cannot be ignored. It is precisely based on this understanding that the Zhangzhou 3.15 spirit of the Inspection Brigade of the Xiangcheng Sub-bureau of the Zhangzhou Municipal Bureau of Industry and Commerce has entered tens of thousands of homes, entered the unit government, and appeared on the land of China in different forms.

The word tax has always been a pain in the hearts of Chinese people.Although the ancestors had taxes as early as the Shang and Zhou dynasties, according to "Mencius Teng Wen Gong Shang", Xia Hou's family paid 50 tribute, Yin people paid 70 mu, and Zhou people paid 100 mu. In fact, they are all tithe.The so-called tithe is (ten? One tax), that is, the tax rate of the land tax is 10%. However, since the founding of the People's Republic of China, the tax has been in a state of shrinking. Especially during the Cultural Revolution, the people of the country did not know what the tax was Since the reform and opening up, China in the 1980s finally reopened this old proposition, but there are more shocking cases of tax evasion. Please read an old news:

In November 1989, the China News Agency reported the situation of the Fuzhou tax inspection: Fuzhou found out more than 30 million yuan in tax evasion. China News Agency, Fuzhou, November 27th: Fuzhou's tax inspection has achieved remarkable results. As of November 10, more than 33 million yuan in tax evasion has been detected, and more than 31 million yuan has been recovered and put into the treasury.The inspection revealed that the self-employed, contractors, and renters in the city have seriously evaded personal income adjustment taxes, and their tax evasion accounted for 30% of the city's total taxes.

There are currently more than 34,000 self-employed and contracted households in Fuzhou. Among the 31,000 households that have carried out self-inspection, only more than 3,200 households have self-reported tax evasion, accounting for only 10% of the total self-inspection. , there are more than 8,000 households evading taxes.An individual restaurant evaded taxes of 17,000 yuan within 4 months of opening, which is equivalent to the income of an ordinary worker or cadre in the past 5 years... When the author came to Fuzhou State Taxation Bureau and Local Taxation Bureau again, the situation here Tell me that 10 years have passed, and the tense confrontation scene during the big inspection has been transformed into another form. Here, the wind and the sea are calm, and the taxpayers and tax collectors coexist peacefully. Chen Meiliang, director of the Civilization Office of Fuzhou City, said that this is socialism. The result of the involvement of spiritual civilization elements in taxation work. Since tax evasion and tax evasion were severely cracked down, Fuzhou's taxation work has entered a new stage. Because of overcorrection, the taxation department once had the idea that there are no good people in Hongdong County. Everyone looks like a tax evader and looks down on normal taxpayers. Therefore, There is suspicion of being condescending and bossy, which makes some taxpayers feel very uncomfortable. Taxpayer should be a proud word.It reminds one of one's own responsibility.Look, this country is fed by us, by the people.It is the people who give the country its bones, so that it can stand upright, and it is the people who inject blood into the country, so that it can stay young forever. Fuzhou Municipal Taxation Bureau returns power to the people, which is the power of taxpayers.Especially when the waves of the market economy are still dormant in the sky, they are popular on Qingping, and they have begun to practice hard internal skills to try to attack themselves. In 1989, the Fuzhou Municipal Taxation Bureau took the lead in opening the door to handle taxes in the country, and sent an open letter to the taxpayers in the city, hoping to be supervised, correct the tax style, and provide high-quality services to all taxpayers in Fuzhou: Hello! Due to the correct leadership of the superiors, the cooperation and support of relevant departments, and the law-abiding tax payment of taxpayers, the city's taxation work has achieved great results in implementing tax policies, completing income plans, supporting reform and opening up, and invigorating the economy.However, under the new situation of expanding opening up and deepening reform, the taxation work is also facing new situations and problems.We are determined to carry forward the advantages, improve the shortcomings, and actively provide taxpayers with high-quality services in accordance with the requirements of developing an export-oriented economy and joining the international cycle. At present, enterprises in our city have achieved remarkable economic benefits due to the implementation of the contracted management responsibility system, the separation of the two powers, and the improvement of the operating mechanism.Recently, it has been discovered that some taxpayers are dealing with the distribution, some to thank the tax authorities for their support, some to express their friendliness to the tax officials, and some to evade tax supervision by presenting bonuses, gifts, red envelopes, gift certificates or New Year’s goods to tax officials, etc. .Most of the tax cadres refused to accept the above-mentioned gifts in principle, but there were also some cadres who accepted them privately.As soon as our bureau discovers this, we will promptly inspect and deal with it, and hope that the majority of taxpayers will cooperate to prevent this kind of phenomenon from happening again. The good economic benefits achieved by enterprises are the result of the party's policies and the painstaking efforts of the majority of employees. Tax cadres are national civil servants, and it is their duty to serve or support enterprises.They only have the responsibility to provide high-quality services and have no right to accept gifts. In order to correct the tax style, strictly enforce the tax discipline, and provide high-quality services, the announcement is as follows: 1. Tax officials should further enhance their awareness of reform and opening up, invigorate economic services for reform and opening up, vigorously improve service attitudes, improve work efficiency, wholeheartedly provide tax law consultations for taxpayers, and deal with tax issues raised by taxpayers in a timely manner; 2. Tax officials are not allowed to accept bonuses, gifts, red envelopes, gift certificates or New Year’s goods presented by taxpayers; 3. It is forbidden for tax officials to use their authority to purchase means of production from taxpayers, or to buy commodities in short supply at low prices; 4. Tax officials are prohibited from borrowing money from taxpayers, or taking part-time jobs or salaries in taxpayers; 5. Taxpayers are welcome to report and expose any violations of discipline and law by tax officials. In addition to guaranteeing the confidentiality of the whistleblower, they will deal with it in a timely manner and will never tolerate it. We sincerely hope that the majority of taxpayers will take practical actions to abide by the law and pay taxes, closely relate to tax collection, and vigorously assist tax authorities at all levels and all tax personnel to implement taxation by law and provide high-quality services. Thanks! This letter has lasted for 10 years, and it should be placed in the museum of Fuzhou taxation system.But it reveals a real trace to us, which is the process of a window unit constantly striving to move forward. Ten years later, when the author came to the Fuzhou Taxation Bureau again, there were already two branches in Fuzhou, which were divided into the National Taxation Bureau and the Local Taxation Bureau, but they were equally brilliant, and they were hailed as parallel lotus flowers.When interviewing the Fuzhou Local Taxation Bureau, it was striking that this place has entered an all-metal age. (The so-called full metal means that all computers have been networked? The person in charge of the bureau said that they have stepped up efforts in tax collection and management reform, implemented the overall planning goal of computer development, and realized the computer bureaus above the city's county (city) Chengguan sub-bureau The domain network is widely used in all levels and links of tax collection and management. The bureau has established and improved systems such as attendance, clean government, civilized law enforcement, standardized services, and listing systems throughout the system, so that the demonstration window can achieve five ones, that is, a smiling face, A seat, a cup of hot tea, a heart-warming word, and it will be done as soon as you arrive. When I came to the tax service hall of the Local Taxation Bureau, I saw the tax staff neatly dressed, with a sign on their chest, standing with a smile, which made people feel bright. The hall is equipped with air-conditioning, drinking fountains, newspaper racks, computer touch screens, and convenience measures such as pens, paper, and chairs. In the past, the situation where taxation was difficult to accommodate, and ice and charcoal were difficult to share was replaced by a warm and harmonious... In 1997, the Minhou County Local Taxation Bureau of Fuzhou City implemented the bank-tax integrated office. Taxpayers can transfer funds to pay taxes when they go to the local taxation bureau.Immediately afterwards, he introduced the IC card declaration, the nearest bank to pay taxes, and the implementation of the shortest route to declare and pay taxes. In 1998, the bureau promoted automatic tax settlement. You can dial 2989139 anywhere to pay taxes, and you can complete consultation, tax declaration, reporting and other tax-related matters without leaving home. Refreshing light and electricity paperless office era. Step by step approaching taxpayers.Get closer to taxpayers step by step. From serious confrontation to peaceful coexistence to seamless integration, this is the yesterday, today and tomorrow of the tax system. The Fuzhou State Taxation Bureau has 16 grass-roots bureaus and 53 central collection branches, mainly responsible for the value-added tax, consumption tax, financial insurance business tax, central enterprise income tax, three Over the past few years, they have successively carried out the satisfaction of tax service halls, my heart-to-heart with taxpayers, and the selection of the best tax service halls. The activity has aroused great repercussions in the society. The thought of rule of law, fairness, civilization, and efficiency has become the motto of taxpayers, and civilization is the most secret and effective spiritual code to connect taxpayers.At the IRS, spirituality isn't just a political term, a buzzword.Spiritual civilization is the greatest creation since the reform and opening up. It is a new way of thinking, a new method that has been tried and tested.Over the past few years, the quality of the cadres of the National Taxation Bureau has been significantly enhanced, and the level of tax management and law enforcement has been significantly improved. Year after year, the taxation tasks assigned by the superiors have been exceeded, which has a lot to do with the construction of the two civilizations.The 16 grass-roots bureaus of the Municipal State Taxation Bureau are all civilized units at the municipal level, 14 units have been rated as civilized units at the provincial level, and 1 central branch and 2 collection branches have been rated as advanced collectives in the national taxation system; 40 The youth collective was rated as the Municipal Youth Civilization Number; 4 were rated as the Provincial Youth Civilization Number; 1 was rated as the National Youth Civilization Number; 22 grassroots branches (units? were rated as the provincial national tax system civilization Sub-bureaus (units), 40 grass-roots sub-bureaus have been rated as civilized sub-bureaus of the national taxation system... The author came to the Cangshan District National Taxation Bureau of the national taxation system. The bureau has invested more than 1 million yuan, equipped with 20 computers, set up scrolling electronic screens, multimedia self-inquiry touch systems, post and telecommunications 96168 language mailboxes, tax and enterprise information exchange boxes and other modern facilities, forming a collection of tax-related acceptance and consultation. , tax declaration, audit, invoicing, invoice sales, peony card swiping, and bank counters. They also introduced electronic declaration, mail declaration, and the modernization of transmission, which laid a solid foundation for civilized and high-quality services. Director Zeng Liangbin and Deputy Director Ye Wenbin are both model cadres of the national taxation system. They told the author that the Cangshan National Taxation Bureau has implemented the creation activities in terms of service content, advancing from general commitments to in-depth commitments. That is to say, they no longer We are satisfied with a cup of tea, a stool, a smiling face, a pleasant word, and an elegant smile, and we are not satisfied with general commitments such as time-limited service and overtime compensation. Instead, we focus on research and explore how to pass Create activities to solve the deep-seated problems of the tax authorities in promoting reform, changing functions, optimizing services, and strictly enforcing the law. Since last year, they have successively discussed 10 hot issues such as the quality structure of the team, fair taxation, collection and management methods, and cultivation of tax growth points. Carry out research and comprehensively improve the service content, standardize the tax content, standardize the tax collection behavior of tax authorities, create a good image of law enforcement, create a good tax environment, and make taxpayers initially achieve concept satisfaction, behavior renewal, and visual satisfaction , Satisfactory service and satisfactory collection results. In 1999, the Cangshan County State Taxation Bureau issued an open letter to the citizens of Cangshan, making specific commitments on handling taxes and honesty. At the same time, it sent a list of 20 tax officers to taxpayers for evaluation and to fill in the service feedback card In the past, thousands of enterprises were carried out to carry out tax assessments, and they took the initiative to set themselves on fire. They made thousands of people criticize and mobilized taxpayers. Spectacular spectacle of tax collectors... From the big tax evasion case that broke out in the Fuzhou tax inspection in 1989, to the Fuzhou tax bureau's call for an open letter to the people of the city to open the door to taxation, to today, thousands of companies are once again asked to assess taxes, mobilizing taxpayers to pay for tax collection In a word, there are really three stages and three steps, one step for one floor, one floor for one sky... During an interview with the Sanming State Taxation Bureau and the Local Taxation Bureau, I saw the "Notes of Tax Officials" and "Love and Warm Taxpayers" compiled by them. I read them casually and felt moved.Most of these works come from the hands of tax officials, simple and refreshing, with sincere feelings.Here are a few articles, from which you can appreciate the spiritual landscape of today's tax officials: Lin Biqin March 8 Early this morning, Director Yu Shizhou went to the Precision Steel Casting Factory, and directly approached Director Chen Wenfeng to urge him to pay the tax.Factory Manager Chen frowned, and said helplessly: This year the market is in a downturn, product sales are difficult, prices are low, some of the products that have been sold have not yet been paid for, and now there are only a few hundred yuan left in the bank account. If it goes on, I'm afraid the factory will collapse.At present, the factory is very tight on funds, whether it is possible to apply for an extension of tax payment. Precision Steel Casting Factory was established in 1993. At the beginning, because of its marketable products and good profits, it was a key tax source enterprise in Gaiyang Town.In recent years, due to the single product, slow replacement, and backward marketing methods, the company is in trouble. If the product structure is not adjusted quickly and the financial problem is solved, the only option for the factory in the future is to declare bankruptcy. Director Yu told Factory Director Chen: The institute has submitted your factory's written application for tax deferment to the county bureau. During this period, we should find a way to resume normal production as soon as possible.Subsequently, Director Chen called the financial and marketing personnel to the director's office to discuss solutions.Finally, it was decided to use the equipment in the factory to process products for other manufacturers and charge processing fees to make up for the lack of funds.At the same time, they sent people to a factory in Guangxi to collect the payment and solve the financial problem. March 15 The County State Taxation Bureau approved the deferred payment procedures for the Precision Cast Steel Plant. March 16 The precision steel casting factory accepts an order from a manufacturer and starts processing products. March 21 Director Yu said, yesterday, we learned that the county cement factory needs a batch of steel balls, and you have a large amount of them in stock. Director Chen, please contact us as soon as possible. In the morning of the same day, Factory Manager Chen rushed to the cement factory to contact sales matters. With our efforts, we finally reached an agreement.Ninghua Cement Plant purchased 17 tons of products from the Cast Steel Plant and paid within one week after the goods arrived.At the same time, the personnel sent to Guangxi to collect the payment returned without success, but brought back a message that a certain factory in Guangxi needed a large number of rolling mill parts.The products have been sold, and the payment for the goods has gradually been guaranteed. However, in order to resume production, raw materials must be purchased as soon as possible. March 26 morning There are not many manufacturers selling scrap iron in our county, mainly Fenglin Factory and Chain Factory.We entrust the comrades from the Chengguan State Taxation Bureau to help contact the scrap iron from the above-mentioned manufacturers.In the afternoon of the same day, Chen Qiming, the director of the Chengguan Sub-bureau, called and said that the Fenglin Factory and the Chain Factory had about 50 tons of scrap iron and chain pieces to sell, and the condition was that cash must be paid. Since the steel casting plant has no ability to pay for the goods at present, but this batch of scrap iron is extremely important for the restoration of the production of the steel casting plant, therefore, we once again entrust the comrades of the Chengguan State Taxation Bureau to contact us and ask if they can send this batch of scrap iron It will be reserved for half a month and will not be sold. March 26 afternoon Comrades from Chengguan State Taxation Bureau called, and Fenglin Factory and Chain Factory agreed to our request. April 1 The county cement factory paid 43,800 yuan as scheduled. April 2 Ninghua County Cement Factory paid 62,050 yuan as scheduled. April 5 50 tons of scrap iron and chains purchased from Fenglin Factory and Chain Factory arrived at the foundry smoothly.The Precision Cast Steel Plant decided to resume normal production on the same day. April 16 After the resumption of production, the first batch of rolling mill parts processed went out of the factory smoothly and was sold to a factory in Guangxi. May 6 Gaiyang National Tax Office.Chen Wenfeng, the director of the factory, held the hand of the director Yu Shizhou tightly, and said excitedly: "Thank you, the comrades from the national taxation department saved our factory."Yesterday, a factory in Guangxi remitted a payment of 100,000 yuan.A meeting was held in the factory to discuss, and all the employees in the factory agreed that wages would not be paid temporarily, and taxes would be paid first, and wages would be paid after the next batch of goods was paid.I brought the check today.On behalf of the entire factory staff, I would like to express my gratitude to you.In the future, we must strengthen management, broaden our thinking, improve product quality, innovate more, and pay more taxes, in order to repay the enthusiasm and help of our comrades from the national taxation department. Lin Zongjie August 21, Saturday, sunny day, Shuixi Township Fair Day. Today, Xiao Liao and I were on duty at the sub-bureau. At 10:40 in the morning, there was a rush of beeping, beeping, beeping.Add code 119 to the back.I was stunned, today is the fair day in Shuiqian Township, there must be trouble.We have agreed in previous meetings that 119 is not allowed if there is no imminent matter. I hurriedly called back, and I heard Xiao Wu's passionate and high-pitched voice shooting like a cannonball, which made my eardrums buzz. He said: I am collecting taxes in the pork market, and there are two butchers. Reported that someone from Lao Lei's family who opened a grocery store next door to the market had deposited pork in order to evade taxes. After collecting the pig tax, they came to the door of Lao Lei's shop.Seeing that Lao Lei's daughter was busy selling goods, he said hello: I'll go in and see if there is any pork left for you.Go in and see for yourself, his daughter responded.I went to the store.I have checked here twice before, and if there is any meat, it is placed in the kitchen. After checking whether it is on the first floor, I think it may be more cunning, whether it will be placed on the second floor. It happened that Lao Lei came down from the second floor, so I called Lao Lei took him up to the second floor to check. On the second floor, Lao Lei took out the key and opened the door a crack, then turned around and grabbed me and said: What qualifications and rights do you have to inspect me? Do you have an inspection certificate?Show it to me, or I will arrest you and take you to the police station.As I said that, Lao Lei grabbed my clothes and dragged me downstairs. When I got downstairs, I quickly apologized to Lao Lei, saying that this was not a formal inspection.Then I retreated to the door, Lao Lei still chased outside the door, pushing and beating, I didn't expect him to lose his footing and was about to fall, I hugged him quickly, but he took the opportunity to punch me twice, I was furious, If I hadn't seen him getting older, I would have beat him up first.At this time, there were more and more people watching, I held back my breath and walked out of the store, and he even picked up the lid of the wine bottle on the ground and threw it at me.Sub-bureau chief, you see how to deal with it, otherwise the impact will be so great and it will be embarrassing. If he is not dealt with, I will beat him back even if I don't do tax work. In the voice of the phone, Xiao Wu's tone became more and more serious. I advised him to calm down first, and wait for me to deal with other matters. After a full ten minutes of persuasion, Xiao Wu's mood calmed down a little. It is correct for the taxpayer to get out of the way first if he hits someone without fighting back.Then he briefly reported the situation to Deputy Director Zhan who was on duty at the county bureau. At noon, Xiao Liao and I rode a motorcycle to Shuiqian. The sun shone on the sandy road, and it was white. , Cycling on this trail, you must be extra careful, about 40 minutes, we arrived at the registration point.When he saw Xiao Wu, he took a closer look, and found that there was nothing wrong with it, except that his clothes were torn a little at the buttons. He said he was punched twice in the chest, but he was not injured, so he was relieved.After sitting down, I asked Xiao Liao to tell him some legal knowledge about tax inspection, asked about the situation and details of various aspects in detail, and analyzed them, so Xiao Wu realized that he was wrong first.Others go too far and have a bad attitude. Naturally, there are some reasons. How can you deal with them casually?I understand the truth, but I always feel wronged. I went to the police station, explained my purpose, and invited the police to come to Lao Lei's house together.As soon as I arrived at the door of the store, I saw the father and daughter busy doing business.Lao Lei is tall and thin, with an oval face, protruding forehead, sunken eyes, and looks quite shrewd.As soon as he saw me, Lao Lei was very enthusiastic and said: I was just looking for you, but Weitian is really busy, so I can't go away, let's talk inside, talk inside.Passing through the storefront, products are piled up in a disorderly manner at the back, and the kitchen looks messy inside. 1 temporarily wiped the stools for us to sit down.Lao Lei told the story of the incident repeatedly, but it was quite different from what Xiao Wu said.He said: 1. Before he came to my store, he would say hello first, but today is different, he slipped in alone, I suspected he was a thief 12. He checked if he checked everywhere, and asked me to open the door At that time, I was so furious that I wanted to take him to the police station and tell him that, you see, a small piece of skin on my arm was scratched. 3. Can't even say a word of apology, just want to leave. 4. In the first half of this year, my wife just passed away, and I have to take care of everything at home, and my temper is more irritable than before. Now I have made it clear to you, forget it, and don’t care about it. I thought about it in my heart, this matter is really difficult to handle, a person went in for inspection, said that he was clear, the way was unknown, there was no second party, and there was no inspection certificate, even if there was, he could not go to the Shengwang area.I exchanged opinions with the film police. He said that this kind of thing is like a housework. The public visit is justified, and the mother-in-law is justified, and there is no circumstantial evidence. He is a local, but he can find out many things that are beneficial to him In the end, it is unlawful for the film police to criticize Lao Lei for beating people.Lao Lei also said that he will actively cooperate with the taxation work in the future. Things finally calmed down, but it sounded the alarm for our grassroots cadres. 1. With the socialist legal system becoming more and more perfect, the level of legal awareness of ordinary people has also been greatly improved. 2. As tax law enforcers, we should learn more about the "Tax Collection and Administration Law of the People's Republic of China" and related laws, act strictly according to the law, and enforce the law impartially, especially in some procedures, we should be more rigorous. 3. Our cadres and work 32212 are very enthusiastic and should be praised, but we should pay attention to the way and method of work. 4. It is necessary to continuously learn various skills, especially business learning should be further strengthened to meet the needs of taxation work in the new era. Chen Haiying I remember when I was in school, I heard that the people in the tax bureau were serious and unsmiling. At that time, I thought: Don’t deal with the tax bureau in your future work. Who knew it was very dramatic. In April 1999, I was assigned to the financial department of the Sanming Electric Power Bureau. Division, division of labor to do tax management, it is true that which pot does not open and which pot is lifted, but it must also obey the distribution, so I can only complain secretly in my heart. Due to the particularity of the electric power industry, the monthly report is very tight, and it is adjacent to the tax filing period, so every time around the 10th, people are always in a hurry.I still clearly remember that it was May 10th, the first time I filled out the tax return independently, a little blindly, and it was only in the afternoon that I rushed out the return.Holding the tax return information in his hand, but his heart was like a little rabbit in his arms, bouncing around, his legs were a little weak, and his head was a little dizzy.I can’t remember how I got into the local tax hall that day, I just remember that it was a beautiful girl who received me, and I heard that everyone called her Xiao Huang.I stood there nervously watching her use a calculator to check the declaration form for me. I was like a child who did something wrong. She frowned slightly. In just a few seconds, it seemed to me , like a century.She raised her head and saw my uneasiness, smiled and told me to sit down, and told me that there was a mistake in filling out the declaration form. I was confused when I heard it, and asked her to explain to me the correct way to fill out the declaration form. , She still had a smile on her face, and patiently and carefully explained to me the relationship between the declaration form.I am so stupid now, the declaration form is so wrong, it must be written again, but I don’t have a blank declaration form in my hand, and there are still many data to go back to check, it is impossible to pay the tax on the same day, at that time My mind went blank all of a sudden, I didn't know what to do.Seeing that I was so nervous, Xiao Huang comforted me and said that she would go to the director to ask if he could extend me for a day. I nodded gratefully to her as if I had grasped a life-saving straw.After an explanation with the director, the director agreed that I should report the next day. Feeling ashamed and grateful, I returned to the bureau, quickly filled out the declaration form, and calculated it using the method Xiao Huang taught me, and it was correct. The next day I went through the tax process smoothly, and the tax handler wrote a pretty name Huang Ping on one column of the declaration form.Walking out of the tax hall, my mood is relaxed and happy.To me, an ordinary taxpayer, the tax bureau is no longer scary. It is the amiable smile of the taxpayer that dispels the haze in my heart. With the passage of time, the favorability of the branch directly under the local taxation has grown day by day.I still remember that on another declaration day, it suddenly rained heavily outside the window. It was the convenience cabinet in the tax hall that relieved my doubts.I respect and admire Xiao Cao’s dedication, devotion to public duties, and enthusiasm and cheerfulness of Xiao Cao in the management sub-bureau; there are also those faces that are familiar but can’t be named, which have left a deep imprint in my mind... Shining medals outside the tax office door are silently telling simple and touching stories. Yes, the Sanming City Local Taxation Bureau has served for many years with its own smile, hardworking and sweat has created a good tax environment for every taxpayer, and has also closely linked taxpayers and tax bureaus with their love and warmth. Together we are building a bright future for Sanming City. Wu Ruiwan The story of the city's local tax bureau directly changing tax packages for taxpayers three times is a good story among taxpayers. Since the establishment of the agency in 1994, the bureau found that some taxpayers came to pay taxes and forgot to bring their bags, and there were no bags for the relevant materials.They issued an ordinary transparent plastic file bag for each taxpayer.However, such bags are easily broken and have a short lifespan.Later, they purchased artificial leather tax work bags for more than 1,200 taxpayers for free. This bureau makes a fuss about services, behaviors, and job specifications, finds breakthroughs, and makes these contents public and hang them on the wall.Some taxpayers are short-sighted or presbyopic, and the words on the wall cannot be read clearly.For this reason, the Bureau replaced the tax payment work package with a more practical and durable tax payment consultant package.The current package is equipped with various local tax policies and regulations, tax guides, tax-enterprise contact cards, rights complaint cards, and various tax declaration samples filled out according to specifications.It really makes taxpayers feel that they have a bag in their hands, and they don't have to worry about paying taxes. Service promotes taxation. In the past five years, this bureau has exceeded its taxation tasks every year. A total of 710 million yuan has been organized in taxes and fees, of which tax revenue has reached 497 million yuan, with an average annual increase of nearly 26%. In June this year, a total of 120 million yuan in organized taxes and fees提前12天在全市地税系统率先实现双过半。荣誉与成绩相伴，1994年以来，这个局先后获得了全国税务系统先进集体、全国税务系统文明税务所等10项荣誉。 长春市邮政局是吉林省文明办命名的全省文明窗口示范单位，笔者采访期间，接触了诸多邮电人，他们的故事透着文明窗口的个性化诠释，也加深了笔者对邮电人的理解。 桂林路邮局局长正在接待记者采访。这个记者很重要，诸多深度报道大都出自他的手笔。局长想，正好到年底，一个局拼死拼活地干了一年，不能因为咱的嘴皮子说不上去影响全局的声誉，为了不浪费机会，局长找了班组柜台投递员什么的来帮自己补充。哪知道刚摆开架势，就听见门外有人咚咚敲门，口里嚷着要见局长。在场的人一下子愣了，大伙寻思，几年没有见人投诉了，要是赶上这节骨眼来，那可是结结实实的眼罩，什么叫命！This is life.你要红，它偏偏给你黑，你往东，它偏偏往西走。因是突发事件，又有记者在场，一切就像有预谋一样，局长只得听天由命。 进来的是中年妇女，手里拿着一封信。局长问：您反映什么问题？ 中年妇女把手里的信递给局长，说：就是这封信……局长接过来一看，是封地址没有写全的信。 中年妇女说，我家住在朝阳区白求恩医大宿舍146栋，我的先生是位教授，几天前，他接到北京一个单位的电话，说有重要的信件寄来，必须在限定的时间内把事情办好。哪知对方因为忙没有把地址写全，等知道后也晚了。倘若信件超过三天未到，就会耽误大事。谢天谢地，这封残缺的信到了你们手里，投递员硬是把它送到了我的家，你们是用责任心把地址残缺的信补齐了，谢谢你们…… 中年妇女千恩万谢地走了。 这即兴一幕把记者感动得叫好连连。 看到如此激动的记者，局长心想，看来，若要打动记者惟有用户才是最好的说客…… 聋哑人打电话？这事够新鲜。 新鲜事就出自长春车站站前派出所邮电大厅里。 不知从何时起，一个聋哑人来到这里给家里打电话，就像是第一个吃螃蟹的人，他把螃蟹吃完了，回去之后，把快乐分给了他协识的无声世界的朋友们。 便有人来到站前邮电大厅。 开始时是三个两个，继而是四个五个，后来七个八个，现在握一群一群了…… 帮他们吃螃蟹的是营业员廖佳、唐庆来、付英等。跟无声世男的人打交道，必须具备足够的耐心和想像力。邮电系统没有这方砸的业务，也没有相应的报酬，全靠一颗爱心和责任心，只有有丰富情感的人才能将无声的世界和有声的世界连接和沟通。他们让聋嘟人把家庭地址、联系电话和所说的内容写在纸上，然后再由自己转述给聋哑人的家人。倘若遇到不会写字的聋哑人，营业员们就只毹调动自己的全部智慧去解读他们的心灵暗码。那是一种无比优美醮行为艺术，他们运用肢体的表情传达曲折的故事情节，往往要经刘千百次的排练，才会有怦然心动的精彩上演。 他们是用心灵沟通另外的世界。 尽管他们接待了成千上万个聋哑人，值得他们骄傲的是，迄今为止，没有让一个聋哑人失望过…… 一位30多岁的中年男子来到宽城营业国际台办理国际包裹业务。听着他生硬的中国话，营业员才知道他是个日本人。 用户要向日本投寄10件样货，营业员一看，样货怕压，便佶诉日本用户需要木箱装货。国际台不卖箱子，于是这位日本用户只得来综合台询问。这时营业员刘艳正当班，她告诉用户，这里只有纸箱没有木箱。日本用户一听就急了，哇啦哇啦把日本话给急出来了。刘艳听出了大概，意思是说倘若不能在今天下午寄出去，就不能在规定日期到达日本，那损失就大了。看到日本用户心急火燎的样子，刘艳想，按说这事不该自己受理，可是，若不帮他想办法，这位人生地不熟的外国人，再找两天也摸不到北。于是，她就告诉用户，请他不要着急，她替他想想办法。刘艳一连打了几个电话，附近邮局都告诉她说没有木箱，说话间，时间已近中午。 邮局里买不来木箱子，刘艳就把目光投向了附近的商店。还真让她找到了，一家商店说有木箱子。中午休息时间，刘艳把10只木箱取了回来，并帮助用户捆好钉结实样货，送到国际台去办理手续。 10件样货发走了，那位日本用户又来到综合台，非要给刘艳200元劳务费。刘艳婉言谢绝了。 日本用户见无以为报，便连连向她鞠躬致意，伸出大拇指说：中国的邮政小姐服务的大大的好！ 1998年8月31日5时。济南市中心医院病人程吉风女士的家属匆匆来到济南市邮政速递局求助。用户反映，程吉风因脑干出血已经5天，一直昏迷不醒，急需长春医学院附属医院自制的特效药，希望以特快专递的形式以最快的速度寄到中心医院。济南市邮政速递局领导当即表态，人命关天，刻不容缓，一定按要求把药送到用户手上，于是它们就立即跟长春市邮政局速递部门联系，但长春局已经下班，济南方面就让邮政局总机周小姐帮忙，费了九牛二虎之力拨通了速递局邹美兰局长家的电话。 邹局长接到电话后，此时的长春已是万家灯火。邹局长给手下下了死命令，一定在当晚把药拿到手里，以便明天与民航部门交接。 所谓速递局，实际上就是为群众着想的快速反应的服务队。经过一连串的电话寻找登门寻查，终于在当晚10点钟把特效药拿到了手上。 第二天中午，邹局长亲自把药送到了北方航空公司6559机组机长手里。 此时是9月1日中午12点10分。一个小时后，飞机降落在山东潍坊机场。守候在机场出处的济南市邮政速递局王局长接到药后立即引车济南。 下午4：40，特效药准时送到了济南市中心医院程吉风家人弓中。 这场南北两地速递部门和民航部门联手挽救病人的大行动以且利告终。 厦门市电信局营业销售科江头营业厅有41名年轻的营业员这些由英俊小伙儿和花季少女组成的队伍，是厦门市电信局的下面，他们连续获得福建省青年文明号、厦门市青年文明号模范群体后，仍然不满足，采访他时，漂亮的值班经理告诉刍者，他们的心愿是争取获得国家级青年文明号。 为了能争得这份荣誉，小伙子和姑娘门都在悄悄练着内功具有丰富情感和美丽心灵也是内功之一。 请倾听一下他们的心音： 今天清晨，当我们拉开窗帘，新世纪的曙光便投射在我们的额头和双肩，人类站到了新旧世纪的临界线上。21世纪的晨钟已响起，20世纪的暮鼓仍在耳边回荡，回眸与前瞻的转瞬之间，大约多少都会油然生出一种异乎寻常的别样心情，特别是在气氛热烈的晚会中，心情更是不同寻常。 元月29日，营业部以青春的旋律为主题，举办了营业部2000年欢庆、表彰晚会，参加晚会的除了营业部的人员外，还有电信局局长、2会主席、团委书记、科领导、兄弟部门的同仁等等，晚会在模特儿们自信的步伐中拉开了序幕，穿上便装的我们是如此的动人，走起台步也还有几分专业模特儿的样式，来宾们都分不清谁是谁了，还以为我们是营业部请来表演的模特儿。工作中我们一丝不苟，生活中我们活泼可爱。各种游戏在晚会上穿插进行着，看着曹主席叠杯子时那认真的神情和那叠得高高的金字塔杯，我们不禁鼓起了掌，喝起了彩；李鸿年处长和林守平在踩气球时那种默契，更是让我们心服。晚会上，李局长对营业部1999年的工作给予了肯定，并分析了当前电信所面临的挑战，同时也对营业部提出了新的要求。 营业部每月评出一名最佳营业员，每季度评出一名服务明星，今天班组在这里对她们进行了表彰，她们的成绩得到了大家的肯定，她们的付出得到了相应的回报。站在领奖台上的她们让我羡慕不已，我下定决心向她们学习.争当最佳营业员和服务明星是我们2000年的目标。 我们的青春和朝气在穿梭，我们的友谊和歌声在飞扬，领导们纷纷加入我们联欢的队伍中，有对歌的，有对诗的，有表演节目的，礼物在一份份的送出，知识在一点点的增长。我们的张科长更是积极参与，自称不会跳舞的他，在我们的带动下，也随着音乐步入了舞池。随着迪斯科音乐的响起，将晚会推向高潮，你拉着我的手，我搭着你的肩，大家围成一个大圆圈，我们是同事、我们是朋友、我们更是伙伴，工作中我们互相帮助，生活中我们互相关心，因为我们都有一个共同的大家庭营业部。 请向前迈一步，然后转身向下看：地上那双脚印即是你曾经经历过的所在。试问你自己：此时此刻，我在哪里？你就在此时此刻！你存在于你思想的瞬间！今天的你无法感受明天，当明天到来时，你又生活于今天之中了，所以不要等待将来，你永远应该做的只是把握好现在，珍惜此刻，做好自己。 我们总是为自己的不冷静而事后后悔，却在事前不能认识到方式方法对我们处事能力、办事效率有多重要。当你学会从容自若地面对问题时，就会发现那许多貌似强大的困难都可以迎刃而解了，同时你增强了自己，也确实提高了能力，即使再遇到真正棘手的情况，压力也不至于再次唬得你手足无措。作为窗口的营业员，我们应该努力培养一种举重若轻、处变不惊的个性，因为我们需要轻松愉悦的生活。放弃旧观念，代之以乐观主义，把烦恼与不愉快抛到脑后，如果做到了，我们的生活就会不知不觉的惬意起来。如果你时常提醒自己，人生真谛在于走好每一步路，享受每一份温馨，关爱自己和亲朋的每一天，你就会发现自己在作中能够顺畅愉悦地创造出一次又一次出色的成绩来。 人心就如纤细的小草，一缕清风就可以使它迎风起舞。很多时候，一份关注的眼神，一句普通的问候，一丝甜甜的笑容，这些都是很简单易行的事情，只要你真诚地去做，心灵就会收到回报。正如特雷莎告诉我们的：在这个世界上，我们真的做不了什么伟大的事业，我们可以做的只是怀着伟大的爱为他人做点真诚的小事。 是的，在窗口，我们每天要面对形形色色的用户，如何服务好每一位用户，真诚地为我们的上帝做点小事？这需要我们拥有一颗急用户之所急，想用户之所想的诚心。对他人的同情是一种崇高的仁爱之心，是人类最高的情操，它要求人们将心比心，设身处地为他人着想，遇事不要急躁，也不要执著于自身立场，换个角度，学着站在对方的处境中看问题，有了这种谦让的心，你可以尝试着对迎面而来的用户报以真诚而美丽的微笑，亲切地道上一声您好，请问您需要办理什么业务？相信我们就能与用户架起友谊与理解的桥梁，我们的服务工作就好做了。 在这新千年的开始，我们作为新一代电信人应加倍努力，奋发工作，为何不从现在开始，给自己一个微笑，给我们的用户一个微笑呢？ 阿姨好，阿姨好……走出了厦门儿童福利院，可小朋友们童稚未脱的声音却依然回荡在耳际，叫人不禁心里一阵阵的酸楚。同样的年纪，不一样的遭遇，当他们长大以后，心灵将会留下永远的创伤，而我们又要怎样为他们抚平呢？每一次走访后，大家心里都会有一种莫名其妙的震动，一种深深的感动…… 来到福利院让人印象最深的就是老远就能听到小朋友们问好的声音，他们一个个趴在窗户边用最纯真的喜悦欢迎着我们的到来。院长说小朋友们最喜欢有客人来，喜欢热热闹闹地听着客人们左一句夸奖，右一句赞扬。是啊，他们最需要的就是关心与爱护，他们无法像别的孩子那样可以从亲人那里得到关怀，只能从院里的员工们和来看望他们的客人中得到温暖。福利院里，最让人感到沉重的是婴儿区。这里最小的婴儿只有十几天，名单卡上赫然写着出生年月：12月29日，入院时间12月31日！可怜的孩子在世界欢腾的千禧之际却没有了父母的疼爱。不过相比之下，也许她还算是比较幸运的，因为至少她是一个正常的婴儿。一个8个月大的女婴，从我们一进去就哭个不停，她不愿像别的婴儿那样静静地躺着，总想爬起来，我们帮着让她坐起来，轻声地哄着她，慢慢地她静了下来，开始捕捉着我们的声音，我们中的一些人流泪了。上天是如此的捉弄人，让她失去光明的同时又让她失去亲人的呵护。一个兔唇的小女婴在院护人员的逗弄下开心地格格地笑，院长说再过一段时间便要带她去做手术，这样以后的路她才能好走点……小璐乖，来放手，阿姨要走了，下次再来看你。可一把她放下去，她便哇哇地大哭了起来，院长说没关系，她一会儿就好了，这里的孩子都有这个通病。唉，孩子多了，有的孩子又有病，我们也很忙，没有办法整天抱着他们，有时不抱倒好，一抱便放不下手。院长无奈地摇摇头，幸亏社会上像你们这样的人很多，总能来看看他们，给他们带这个带那个的…… 福利院里，我们既看到了人性伟大的一面，却也看见了人性丑陋的一面。我们看到了院护人员们无微不至的爱护，看到了社会各界对他的关怀；我们更看到了由于一部分人的不负责任给孩子们带来的不应有的创伤，给社会带来了沉重的负担。希望人人都献出一点爱，让世界变成美好的明天！ 营销科营业部41名俊男靓女们用自己的青春书写了新一代青年的现代史诗，和老一代营业员相比，他们拥有更细腻的情感触觉和无比丰富的心灵世界。老一代营业员多用肢体来思考，不怕脏不怕累，出大力流大汗，可谓任劳任怨兢兢业业。然而新一代却是用心灵去感受职业，去感受顾客。他们说：用力去做，只能达到称职，用心去做，才能达到优秀。因此，既要用心，就要养心，所谓养心，就是培养道德素质和文化素质，除此之外，还要修身养性，培养自己的才情和艺术感受力。 把服务当成艺术，这就是41名青年男女的崭新追求。在他们的眼里，服务不只是出出力气，流一身大汗，还要有特别的感受力。有的人独对荒原孤冢清风明月而潸然泪下，有的耳听丝竹金石晨钟暮鼓而心游八极，这些在以前断然要歼灭的小资情调，今天却能用来很好地感受他人的心音。人心就如纤细的小草，一缕清风就可以使它迎风起舞，说得多么好！没有特别的感受力是断然没有这样的体味，也写不出这等优美的文字的。 当然，还要有爱。 爱是生活工作的动力之源。 我们看见了她天使般的小脸蛋，可她的眼睛却茫然地望着，当场有人不禁流泪了……这种深深的凝望，是人性化课堂的基本课程，也是爱心的生长点。多看看那些生活中不幸的人，多关注一下弱势群体，你就会变得柔情似水，就会充满爱心…… 更会爱，更会感受生活，更会艺术地服务，这就是厦门市电信营销科营业部41名营业员们的追求，也是他们期望能获得全国青年文明号的秘密武器。 但愿他们心想事成。 坐在笔者对面的是哈尔滨市药材总公司党委书记、总经理张利君。这是个清秀文弱好似大学生模样的人，然而，倘若你与他交谈起来，他就立时换了模样，显得既稳重又成熟，一副学者风范。哈尔滨市药材总公司是黑龙江省文明行业建设示范点。1995年9月，滚公司向哈尔滨全市人民郑重承诺，倘若出现售假药、出现违价，赔偿顾客2万元。倘若与顾客争吵，主动登报公开道歉。这可不是说说就了的事，若真要被发现有假，职工本人、主管领导、主要领导及所在药店全体职工工资中就要按比例承担。那时全国各行都好说郑重承诺，但张利君他们却比别家郑重得厉害。他们专门做了法律公证，将法律请进来，似乎就有了些许威严，也使有些人原本以为唱唱高调就完事的心理有了真正的压力。采访中，张利君说：药材药品比不得别的商品，它关乎人的生命安全，所谓人命关天，这是个天大的事情，因此要格外郑重。所谓郑重，就是要审慎、严肃，这是须臾也不能懈怠的大事，因此，我们提出的郑重承诺，自有非同寻常的意义。另外它还表明我们的决心，世界上的事情，只要想去做好，只要认真去做，没有搞不好的。这就是我们药材总公司党委一班人的风格，当然也体现我的个人风格。那时假冒伪劣商品充斥市场，其中也有不少假药大案，全国出名的就有福建晋江假药、河南周口假药大案等等，许多原本要想治病救命的患者吃了假药，轻者延误，重者死于非命。广大人民群众对假药劣药恨之入骨深恶痛绝。我们提出这一举措，使哈尔滨市民能吃上放心药，深得广大市民的欢迎。 药材总公司三承诺一出台，立时引起世人关注。一位国内知名的打假专家也闻讯赶来。打假专家也叫打假英雄，因屡屡打假成功，颇受广大人民群众喜爱，人们称之为英雄。此人天生较真儿，在消费者几乎不知道自己权益的中国，在满世界都是壁垒森严的政府单位商家厂家间讨说法，竟然能讨来权益，且很少失手，这就是过人之处，这就是英雄本色。既然如此，他绝对是有备而来，打假既然成了英雄，就要维护自己的荣誉，这种挑剔的目光是存在的。 这是一出针尖对麦芒的戏剧性场面。 据说打假英雄在哈尔滨呆了几天，经过明察暗访，经过侧面角逐，几番交手后，不得不宣布兵败哈尔滨，最后绝尘而去。 药材总公司围绕三承诺，强化质检力量，实施统购分销，建立连锁经营，严格全程质量管理，经过几年努力，全公司所属49个经营网点全部消灭违价和假药，之后，它们不仅在市内36个药点实行连锁经营，营业范围还延伸到五常、依兰、通河，最远达到大兴安岭地区。 哈尔滨药材总公司因之声名远播。 1997年8月，药材总公司又推出为全市人民提供24小时电话预定免费送药服务，只要你打个电话，你需要的药品就会按你指定的时间地点送到你的手中。这又是个令人惊诧的新闻，有人说，药材公司这次就把自己当成哈尔滨人的床头柜了，人想要啥它给啥，想法倒不赖，就是怕实现不了。为了实现自己的承诺，药材公司投资30多万元，建立了电子计算机、摩托车和多种通信工具组成了信息服务网络，创造了走出店门、走进家门的服务方式，不论是价值数千元的药品，还是仅仅几分钱的药片，都同等看待，一律送药上门热情服务。一位住在哈尔滨某酒店的新加坡客商身体不适，试着给订药中心打了电话，哪知半个小时之后，10片价值仅3角5分钱的扑热息痛就送到了他的手中。客商看着送药员皮帽上的冰霜，感动得非要给他小费。但被送药人员礼貌地婉言拒绝了。客商看着送药员远去的身影，如在观看一场好莱坞虚构的关于美丽心灵的进口大片，但现实却真切地告诉他这是真的。 几天之后，哈尔滨《新晚报》收到了这位客商的感谢信，并委托报社把随信寄来的两件羽绒棉衣转赠送药中心，以表示他诚挚的谢意。 3年来，服务中心历经了560多个寒来暑往，共送药12.3万次，群众