Chapter 15 14. 360-degree evaluation—whose opinion is more correct

In the blink of an eye, in mid-January, all departments of DB have completed performance evaluations one after another. Employees' performance scores in 2006 were summarized into C&B, and the salary adjustment plan for 2007 of each department was also summarized.Based on this, Wang Hong's team is nervously preparing for the year-end bonus and new salary to be issued before the Spring Festival, which is the focus of HR's work at this time of year. At this time, without warning, Qu Luoyi received the resignation report from the recruitment manager Tong Jiaming.Qu Luoyi was taken aback. He was not worried that he would not be able to recruit a suitable person to replace Tong Jiaming. What made him uncomfortable was that Tong Jiaming's resignation came without warning.If a person wants to leave, there must be a reason and a process. Qu Luoyi is the HR director herself, and the manager under him suddenly wants to leave, but the person in charge doesn't notice it at all. Isn't this out of control?You don't know what's going on in your own mind, and your HR is still a department that specializes in human work!Wouldn't spreading the word make the world laugh? !Qu Luoyi is a young and strong school, and he can't help but feel arrogant when he is young. At this time, he feels a little bit uncomfortable.In any case, Qu Luoyi's responsibility is that it is always necessary to talk to the person concerned, to persuade them to stay, at least to understand the reason for leaving.

Tong Jiaming came up and told Qu Luoyi that he was very happy working in DB, and he was not dissatisfied in any way. He never thought about changing jobs—but the opportunity came to him. It was the position of HR director, and the company was also a top 500 company. "I'm in my thirties. After thinking about it, there is no reason not to give it a try." When Tong Jiaming said it, he was not only very sincere and helpless, but also very strict and firm.It's like a man wants to break up with a woman, he said to the woman, you are fine, you have no problems, you don't need to improve anything, you can only blame me - this actually means that you have no hope, break up, don't talk nonsense up.

Both of them work as human beings, and they know it well in their hearts. If they want to make such moves without complaints or demands, it is often a symbol that there is no room for maneuver in the matter. Qu Luoyi originally wanted to ask you what dissatisfaction you have?what can I do for you?In the end, Tong Jiaming took the lead in talking, and it became a meaningless question.Apart from blessings, Qu Luoyi seemed to be unable to think of other influential conversations. The conversation lasted too short, which made Qu Luoyi quite depressed. Qu Luoyi had no choice but to persuade Tong Jiaming to think about it for a few more days, and told Tong Jiaming not to talk about resignation with others for the time being.Tong Jiaming agreed and withdrew.

Although Qu Luoyi still planned to have at least one more talk with Tong Jiaming, but the quick talk that day made him no longer have any hope of retaining Tong Jiaming. The recruitment of DB is in charge of two managers, Tong Jiaming and Du Lala. Now that one of them is going to leave, it goes without saying that even if the other is not important, she cannot be allowed to move now, otherwise the recruitment situation will at least be messed up Three or four months, this is a very real problem.What's more, since 2007 has just started, he can't let his department face the loss of two managers immediately. If any manager changes during this year, the turnover rate of the HR team will be ugly.No matter from the point of view of honor or practicality, Qu Luoyi hopes that Du Lala will stay in DB obediently throughout 2007, and if she can't stay for a year, she will stay at least until the second half of the year, and we will talk about the future.Thinking of Lala's blatantly lazy personal development plan, Qu Luoyi couldn't feel at ease, so he decided to take action.

Qu Luoyi immediately called Zhu Qidong and asked, "Has Du Lala's 360-degree evaluation report come out?" Zhu Qidong said, "Lala has already selected an evaluator, but the evaluation has not been completed yet, and there is still a week before the deadline. Do you want to remind me?" Qu Luoyi nodded and ordered: "When the report comes out, you give me a copy of the report, and I will teach her how to read the report." Zhu Qidong was a little surprised when he heard it. Logically speaking, it would be enough for Zhu Qidong to tutor Du Lala in reading this report. Why did Qu Luoyi decide to do the FACILITATION on a whim?Zhu Qidong observed Qu Luoyi secretly, and felt that he seemed to have something on his mind, so Zhu Qidong cautiously agreed without asking any further questions.Unexpectedly, Qu Luoyi had something else to say, he said he wanted Du Lala to assist Zhu Qidong in this year's employee satisfaction survey project, and asked Zhu Qidong's opinion.

Zhu Qidong asked in surprise: "Didn't you arrange for Tong Jiaming to work on this project with me?" Qu Luoyi explained: "I think it over and over again, and I think it's a good choice to let Du Lala assist you - her team is distributed in various regions, and you can use these human resources to better complete the project; moreover, I also Through this arrangement, we want to improve the HR capabilities of our peripheral areas." Zhu Qidong thought for a while and asked, "Did Lala propose this arrangement?" Afraid that Qu Luoyi would be unhappy, he explained, "I want to see if she is interested and confident in participating in this project."

Qu Luoyi nodded and said, "I understand what you mean. Lala didn't mention it, it was my idea. I want to ask for your opinion first. If you think it's okay, I'll talk to her again." Zhu Qidong thought for a while, and said, "It should work. I just need to spend more time with Lala." Qu Luoyi was already preparing to spend some time to persuade Zhu Qidong, but Zhu Qidong was quite straightforward, Qu Luoyi was quite satisfied, and praised: "Very good. Lala has a good learning ability and a strong desire to develop. With your rich experience , I believe you will be able to bring Lala to complete this project together."

I just arranged for Du Lala to do a 360-degree evaluation, and let her participate in the satisfaction survey project.After Zhu Qidong connected these two things and analyzed them, he guessed that Qu Luoyi might plan to reuse Du Lala appropriately. Like other HR managers, Zhu Qidong once heard Dong Qing, the community manager of the East District of the Key Account Department, give a lively speech about the unclear entanglement between Du Lala and Wang Wei.Although the HR managers all carefully chose to avoid participating in the discussion of this scandal, but it was just a tacit understanding. Qu Luoyi snubbed Du Lala, they all saw it and knew it well.Therefore, Zhu Qidong was quite surprised by Qu Luoyi's arrangement this time. Could it be that Qu Luoyi doesn't mind the confusing relationship between Du Lala and Wang Wei?Zhu Qidong thought to himself, it seems that Du Lala is going to make it through.

When a person wants to accept a 360-degree evaluation, he will immediately think: who is my friend and who does not like me.Because a lot of people will naturally want to get a high score on the test and want to know why those people don't like me. When Lala chose the evaluator for her 360-degree evaluation, she first chose Zhu Qidong without hesitation, because she really wanted to know what kind of person Du Lala was in Zhu Qidong's mind, and why he didn't like Du Lala. Lala.Then she chose Shi Qi, Wang Hong, and Tong Jiaming, because she felt that her prestige in these people's hearts was also average, and this was a rare opportunity to know their true evaluations.

Under Zhu Qidong's urging, Lala's 360-degree evaluation report came out ahead of schedule.Zhu Qidong didn't delay for a moment, and immediately sent the report to Lala in Guangzhou by EMS. Zhu Qidong asked Lala to read the report carefully on the phone first, and said that Qu Luoyi himself would soon find time to guide her in interpreting the report. Lala was naturally pleasantly surprised after hearing it.Zhu Qidong also expressed kindly that if Lala felt that he needed his own help during the reading process, just ask him. Lala was quite surprised by Zhu Qidong's attitude. After the accident, she was a little ashamed, thinking that although Zhu Qidong was not in the same way as me, he was still very personable, and I was not as generous as him.Lala thinks of the Satir coping style that Qu Luoyi taught her, and is determined to learn more about Zhu Qidong's style and position, so that she can get along well with him in the future.

To Lala's own surprise, her overall score was good, above average.However, there was one thing in the report that surprised her—about "training and coaching subordinates", except for Lala's subordinates, almost all other evaluators believed that Lala did not do well enough on this item and needed to improve.Lala is not convinced, because she always spares no effort in coaching her subordinates. Back then, she gave Zhou Liang a 360-degree evaluation and taught Zhou Jiuyi why is more important than what. How often did she not put in all her effort?And it can be seen from the report that the subordinates rated this item highly. This time, Qu Luoyi specially summoned Lala to Shanghai for an interview to show her dignity.Everyone was very busy, so after exchanging a few pleasantries, we went straight to the topic.Qu Luoyi asked Lala: "Why do subordinates think that you are giving them enough counseling, while others, including your superiors, think that you are not coaching enough?" People often feel nervous and uncomfortable when they are ready to hear others' evaluation of themselves, especially when it comes to discussing shortcomings.Lala thinks in her heart that she really wants to know what are her shortcomings and what is not done well, so she is very confident about whether she has the calmness and objective attitude to listen to criticism. So Lala went back to Qu Luoyi confidently and said: "When we accept feedback, we must be open-minded and judge. It's not that whoever says I have a problem, I have to think that I have a problem-because some feedback My level is not as good as mine, and some feedbackers actually don’t know much about my performance in this aspect, so their opinions are not necessarily important.” A smile flashed in Qu Luoyi's blue eyes, he raised his hand and made a pause, and said, "You are right, other people may not fully understand your performance in counseling, we will take this part of people's Think about it again, isn't it so?" Qu Luoyi paused for a while, and said with emphasis: "If a manager feels that his team can't do without him, it's not a good thing for the organization. Subconsciously, some people may worry that their subordinates will surpass themselves—but This is a wrong idea, a person can only make himself stronger if he keeps creating stronger subordinates." When Lala recruited two supervisors, she really had selfish motives.Looking back now, I was indeed narrow-minded.She said convincingly: "ROY, I know my problem. I really thought that I paid much attention to coaching my subordinates, and I did a good job of coaching—now I understand that, judging from the results, it's still far away." Qu Luoyi nodded and said, "Yes, you must be result-oriented. To measure whether a person is doing a good job or not, you always have to look at the results, and the numbers speak for themselves. Considering the size of your team, the ideal ratio of successors should be Each position has a successor who will be qualified within two years." Qu Luoyi suggested to Lala again: "I see that in this report, several evaluators have given specific examples and suggestions for the areas you need to improve. You might as well study carefully the reasons why they said so." Lala sincerely promised: "Roy, don't worry, I have the heart and wisdom to listen to everyone's feedback, and I will definitely take practical actions to improve." Qu Luoyi said: "Lala, the company will also have specific arrangements to support your desire for personal development. The focus is on improving your professional ability."