Chapter 23 Chapter 23 Knowledge of How to Complete Tasks

Chapter 23 Knowledge of How to Complete Tasks For every soldier, the system must be determined first.If the system is established first, the scholars will not be chaotic, and if the scholars are not chaotic, the punishment will be clear.Where the golden drum points, hundreds of people will fight to the death.If you fall into chaos, thousands of people will fight.Overthrow the army and kill the general, and thousands of people will die together.There is no way in the world to fight for it. ― "Wei Liao Zi" Zhuge Liang is a professional manager It is said that the Sun Liu Lianjun cleverly took advantage of the east wind of "Three Kingdoms Quality Thousand Miles", defeated Cao Jun, and established the market structure of the Three Kingdoms.And Liu Bei has double happiness. On the one hand, he has turned a bad luck in his career, and on the other hand, he has reaped the love of Miss Sun Shangxiang.On the night of weddings and candles in the bridal chamber, Liu Bei had a face full of joy, and leaned into Ms. Sun's ear and said, "The spring breeze flies away immediately, and the hero wins the beauty. Liu Bei can have you by his side today, it can be said that he has fulfilled his wish!"

Sun Shangxiang wondered: "What do you mean by 'earning a beauty'? What do you think of me? As your business and profit?" Liu Bei hastily explained: "It's a slip of the tongue. It's a slip of the tongue. I learned it from Zhuge Liang. He always likes to use marketing and chasing women as metaphors." Sun Shangxiang said: "It is said that Zhuge Liang is very resourceful, so it turns out that he got all his knowledge by chasing women?" Liu Bei said: "Don't laugh at him. Think of me, Liu Bei, who has been in business for dozens of years, like a monkey descending a mountain in a primary school textbook. Breaking corn to pick peaches, dropping peaches to hug watermelons, not to mention hard work, but always empty-handed. Ever since Zhuge Liang, the situation has changed. He is indeed a learned man, especially in managing enterprises. It's as easy as a budding cow."

Sun Shangxiang said: "It's not that I laughed at you. The same is the boss of the company. Why didn't Cao Cao invite Zhuge Liang, but you wanted to invite Zhuge Liang?" Liu Bei said: "You don't understand this. The Chinese boss likes to be the CEO himself. The boss is him, and the boss is still him. In terms of investment decisions, they dare to take risks and have courage, but they often manage companies like elementary school students. So we will It is found that companies where the boss is the CEO are often full of loopholes in management. Why is this so? Because there are gender requirements for being a boss and a professional manager, just like a woman is a woman and is always different from a man. Once the 'misalignment of sexual consciousness' occurs, it will cause a lot of trouble."

Sun Shangxiang said: "You are really a good student of Zhuge Liang, and you talk about men and women. I don't believe it. You are also a human being. What kind of 'sexual consciousness dislocation' will happen when the boss is the CEO?" Liu Bei said: "Sun Tzu's Art of War said that the combination of righteousness and oddness wins the battle. In terms of management behavior, being a boss pays attention to the word 'odd', and being a professional manager pays attention to the word 'positive'. Being a boss likes to 'cut soldiers', and doing Professional managers pay attention to 'planning'. Bosses like innovation and change, professional managers pay attention to prudence and pragmatism. Bosses are usually very emotional and impulsive, but rationality and self-control are a necessary training for professional managers Bosses value heroes, while professional managers value the team. Bosses are proud and ambitious, while professional managers sit on fishing boats regardless of wind and rain. Therefore, when the boss holds two positions, due to the change of the two roles It is not easy to grasp the time, and they often like to bring many new, strange, changed, and different things into the daily management work, resulting in instability in the operation of the enterprise. During the Chibi War, people said that Cao Cao was "a madman leading a group of fools" , Why? It is because Cao Cao is so successful, expanding too fast, the organizational structure is unstable, rewarding and punishing employees as he pleases, promoting employees or dismissing employees too rashly, which makes everyone nervous. As a result, Zhang Fei only needs to say loudly Roar, you can scare millions of Cao soldiers into an avalanche."

Sun Shangxiang said: "I can understand what you said. If you act recklessly, the army will not be serious. Management is a science after all. But, having said that, there are many bosses who have studied for EMBA at their own expense in recent years. Learning, can’t you still lead and be a CEO by yourself?” Liu Bei said: "No way. The boss is supreme inside the company. If decision-making and execution are combined into one, because the boss likes to do whatever he wants, it is easy to cause changes from day to day. In this way, employees can only do things based on the boss's face, resulting in many People think that the duty of being an employee is to please the boss, and as a result, the employees have become double-faced. Some employees even accompany the boss to play mahjong and help the boss’s wife take care of the children. Take it as an honor. Most bosses can also understand the pros and cons, but in fact they are often confused because they are in authority."

Sun Shangxiang said "what?" and said, "Didn't you mean Zhao Yun? I think A Dou is very intimate with him." Liu Bei said: "Back in Changbanpo, Zhao Yun was like 'the blood stained the robe and the armor is red, who dares to fight against the brave'." However, this kind of loyalty and dedication are not for official business, but for my Liu family's private affairs. But, what can I say? With mixed feelings, I had no choice but to throw Adou on the ground and say the line in a sentence: "For you, this child, I have suffered a lot from a general!"

Sun Shangxiang said with emotion: "People always accuse the boss of nepotism, so there are so many emotional entanglements in it." Liu Bei said: "When it comes to feelings, Guan Yu and Zhang Fei and I are brothers and sisters in Taoyuan. However, Guan Yu would let Cao Cao go on Huarong Road without authorization because of his personal friendship. You say I will punish him, for fear of hurting him for decades. Brotherhood; you say I don’t punish him, because I’m afraid of destroying the company’s management system. Fortunately, Zhuge Liang can represent me, so I can avoid this kind of embarrassment.”

Sun Shangxiang suddenly realized, and said: "People say that Zhuge Liang is a master planner, so he also knows how to manage." Liu Bei said: "This is a misunderstanding of Zhuge Liang to a certain extent. In fact, rather than saying that Zhuge Liang is a smart planner, It’s better to say that he is an excellent professional manager.” Hang the bell stop around the cat's neck Sun Shangxiang chuckled a little jealously and said, "What talent does Zhuge Liang have that make you value him so much?" Liu Bei embraced her in his arms and asked, "Do you like listening to stories?"

Sun Shangxiang nodded. Liu Bei said, "I'll tell you an English fable, and you'll understand after listening." mouse heaven In an old castle, there lived a group of happy mice.Here they talk about love, live and work in peace and contentment, and live a carefree life like a fairy.A learned mouse lamented that this place is simply a paradise for mice. Suddenly one day, the shrill meow broke the tranquility of the mouse paradise.A stray black cat came here, bringing fear and disaster to the mice. So, the mice got together to hold a brain meeting to discuss how to deal with the nasty black cat.The mice cried out about the violence of the black cat, and they wanted to find an effective way to escape the cat's clutches.The learned mouse stroked his whiskers and said, "I have an idea. Just hang a bell around the cat's neck, and everything will be fine. That way, whenever the cat comes near, we can hear the bell." Ding dong, escape in time."

"This idea is great!" All the mice cheered. "But," asked the other mouse, "how can we hang the bell around the cat's neck?" In an instant, all the mice shut up. This story shows that ideas are not enough, you must find effective execution methods. Liu Bei explained: "Before Zhuge Liang came out of the mountain, I was like a mouse fond of fantasies. Those fantasies floated in the air like white clouds. Although sometimes there would be a gust of wind and sometimes it would rain a little, but fantasies were just fantasies. In real life, many people are like this, they have ideas, but they can’t do anything about it. Zhuge Liang is different, he knows how to hang a bell on a cat’s neck.”

Sun Shangxiang joked: "One of you thinks, the other does it; one is in charge of strategy, and the other is in charge of tactics. In this way, you and Zhuge Liang are a perfect match!" Liu Bei smiled and said, "Yes, Zhuge Liang and I are a perfect match at work, and you and I are a perfect match in life, right?" Sun Shangxiang jumped out of bed, closed the curtains, turned her head and said to Liu Bei in a challenging tone: "I am a passionate woman, are you worthy?" How to complete the task of learning After the Chibi War, Cao Cao learned from the painful experience and strengthened the construction of corporate culture.Historical records: In the spring of the 15th year of Jian'an, the Bronze Sparrow Terrace was built, and Cao Nai held a banquet to celebrate.One can imagine how spectacular and enthusiastic the scene was. Cao Cao drank several cups in a row, but he didn't feel intoxicated. He called his left and right to hold pens and inkstones, and wanted to write "Tongque Terrace Poems".Just now when I was writing, a secretary named Cheng Yu told him the news of Liu Bei's new marriage.When Cao Cao heard about it, he was so panicked that he dropped his pen on the ground. Cheng Yu picked up the pen and put it on the inkstone, and asked, "Why is Mr. Cao so frightened?" Cao Cao said: "Liu Bei, the dragon among men, now in Jingzhou, it is a trapped dragon that has entered the sea! Are you not alarmed?" Cheng Yu said: "What talent does Liu Bei have that dare to compare with President Cao? The person he relies on is Zhuge Liang. If Mr. Cao has the heart, he can also cultivate his own Zhuge Liang among the employees." Cao Cao asked, "How do you say that?" Cheng Yu said: "There is a widely circulated adage that a good idea is half the battle. In fact, the other half is often not as easy as talking about it. Usually, people are used to asking questions and will solve them." Only those who have worked in business management can really know that the difference between a company and its competitors often lies not in the company's high-level strategy, but in the The ability to execute. This is a bit like Liu Bei and Sun Shangxiang in the bridal chamber. It’s better to say well than to love well, and to do well than to speak well.” Cao Cao nodded and said, "You speak well. Keep talking." Cheng Yu said: "Although Liu Bei is capable in other aspects, he may not be capable in business management. Zhuge Liang is also capable. Zhuge Liang's position in Liu Bei's company is equivalent to an executive general manager. The importance lies in 'execution'." Cao Cao sighed, and said: "You are right. Thinking about my army of one million, the battle of Chibi was almost defeated. Thinking about it carefully, where did the defeat come from? It was the word 'execution'. I finally understood, There are different types of intellectual challenges in the world. Conceiving a big idea or big picture is only the most basic. Turning this big picture into a set of executable actions and tasks is more complicated. Involving real-world difficulties that must be solved with intelligence and determination, there are far greater intellectual, emotional and creative challenges. 'Execution' is valuable because it is the science of how to get things done Alas, Zhou Yu was so jealous of Zhuge Liang that he was so mad at him; I'm jealous of Liu Bei because he has Zhuge Liang." Cheng Yu suddenly had a whim, and said, "How about we go to a headhunting company to recruit Zhuge Liang?" Cao Cao said, "You can try, but I'm afraid it will be difficult. Because Liu Bei has a magnet-like charm." , able to attract the best talents to work for him. Back then I gave Guan Yu such generous treatment, but he rode thousands of miles alone and became famous all his life. Guan Yu is like this, let alone Zhuge Liang?" new development opportunities Following Dong Zhuo and Cao Cao, Liu Bei was named the third China Economic Person of the Year.Liu Zhang, the president of Yizhou Group, saw his report and immediately wrote for help.Due to poor management, Yizhou Group has been losing money for many years. Zhuge Liang said: "The rise and fall of a company often depends on the boss alone. Some bosses are good at stimulating the energy of employees, while others are used to dampening the enthusiasm of employees. You are the former kind of boss, while Liu Zhang happens to be the latter kind of boss. Therefore, this Liu Zhang asked us to export management to Yizhou Group, no matter how good management wisdom we provide, it will be of no avail.” Liu Bei asked, "So, what should we do?" Zhuge Liang said: "Have you forgotten the camel's art of war? Taking this opportunity, while we are exporting management to Yizhou Group, we will drive our people into the key departments of Yizhou Group like nails. Once the time is right, we can turn the customer into the main. Take Yizhou Group as your own." Liu Bei said happily: "Okay. Last time because of the Chibi War, the camel art of war was not used. Now, it can finally be used again." The two agreed that Zhuge Liang would stay in Jingzhou and be in charge of the daily work of the royal family company; Liu Bei would personally lead a working team to enter Yizhou Group.What needs to be explained is that Pang Tong, the "Phoenix Cub", who was once as famous as Zhuge Liang, the "Crouching Dragon", is a key member of this working team.One day, Pang Tong was instructing work in a workshop of the Yizhou Group when an accident happened suddenly and unfortunately he died on duty. Soon, the royal family company and Yizhou Group entered into a business combination and officially changed its name to Shuhan Enterprise Group Co., Ltd.Guan Yu served as the general manager of the Jingzhou branch of the Shuhan Group, and Zhuge Liang flew to Chengdu to serve as the CEO of the group company. Create a Management Mechanism to Satisfy Customers Yizhou Group originally adopted a rather bureaucratic organizational structure.Due to the deserted system, the company was once like a club.Managers at all levels are keen on intrigue, and employees are also lazy.How to change the old look of this mess is another huge challenge for Zhuge Liang who just came to Chengdu. What makes people laugh and cry is that the company's office building is actually erected with five golden characters "to satisfy customers".Zhuge Liang asked Fazheng, "Do those five characters have any effect?" Fazheng replied, "That's just a slogan, it doesn't have any effect." Zhuge Liang said: "It can't just be a slogan, it must become a mechanism. I checked the information, and you used to do sales, relying entirely on the salesman to go to the market to try their luck and fool around. How can you really satisfy customers?" Fazheng asked, "What do you want to do?" Zhuge Liang said: "Strengthen the institutionalization of the company, strictly implement the legal system, and rectify the atmosphere. Just imagine that the mall is like a battlefield. Without a well-adjusted marketing team, how can we win the battle?" Fazheng thought for a while and said: "When Liu Bang, the emperor of the Han Dynasty, entered Guanzhong, he adopted a policy of lenient ban and reduced punishment. He won the support of the elders with only three chapters of the contract. Now the company has just been formed, and you have just arrived Chengdu, it seems inappropriate to abuse authority like this, right? I think you should, like Han Gaozu did back then, with less punishment and suspended punishment, to win the support of employees—especially middle-level management cadres.” Zhuge Liang said with a smile: "Sir, I only know one thing, but I don't know the other thing. When Qin Shihuang abused the people with tyranny, the common people were forced to rebel. In response to this abuse, Han Gaozu used the strategy of lenient punishment and relaxation of ban to win the hearts of the people. This is right. However, the current situation in Yizhou is very different from that in Qin Shi. The reason why Liu Zhang is weak is that in order to gain the support of powerful factions in the company, he adopted a way to curry favor with them. As a result, privileges in the company are rampant , the government order is unreasonable. If I don't clean up the discipline, how will I be different from Liu Zhang?" Fazheng asked suspiciously: "Are you more arrogant than Han Gaozu? From historical experience, it has always been from the forbidden to the easy, and from the lenient to the difficult. You are a scholar, how capable are you to turn things around?" Zhuge Liang said: "As long as the method is right, the world can be turned around." Fazheng let out an "oh" and asked, "What tricks do you have up your sleeve?" Zhuge Liang stretched out four fingers and said: "My trick is to build the four modernizations. That is: professional organization structure, standardized working methods, institutionalized management, and professionalized employees." Fazheng smiled in surprise: "Building four modernizations? This slogan is quite new. Tell me first, what is organizational structure specialization? How much impact do different organizational structures have on the company's business performance?" Zhuge Liang said: "The same is composed of carbon elements. Why diamonds are harder and more valuable than graphite is the difference in structure. Therefore, it is necessary for us to make a new organizational structure design for Shuhan Enterprise Group Co., Ltd. in order to achieve high efficiency. The division of labor and cooperation, use the overall operation of the enterprise to meet the needs of customers." Fazheng asked again: "Then what is the standardization of working methods?" Zhuge Liang said: "The so-called standardization of working methods, there is a popular saying among the people that there is no rule, no circle". Not only production operations need to be standardized, but also standard procedures and methods should be formulated for all management operations. In a highly standardized enterprise, The job authority and work content of each position are stipulated in detail. When there is a personnel change, the work procedures and methods can still be the same as before, and there will be no danger of dismissal. In daily work, standardized work procedures The methods and methods also facilitate the monitoring, coaching and performance evaluation of managers.” Fazheng nodded, and said, "There must be rules, otherwise what's the point of messing around?" Zhuge Liang said: "In order to maintain this kind of system, we also need institutionalized management. The so-called institutionalization means that the procedures, methods, requirements and taboos of various tasks in the enterprise should be formulated into written regulations. In this way, in the When guiding employees to work and implementing reward and punishment measures, they can be based on evidence to support the continuous standardization of work methods.” Fazheng said: "I think I can understand what you mean. However, it is not enough for me to understand you. There are so many people who oppose you!" Zhuge Liang said: "This is the fourth 'humanization' I want to talk about, the professionalization of employees. I will promote the professionalization process of employees through training to ensure that employees' work and workplace performance comply with the company's working procedures, Methods and requirements. At the same time, let them know that words and deeds that actively support the construction of the four modernizations will be rewarded, and words and deeds that undermine the construction of the four modernizations will be severely punished.” Fazheng said in awe, "I understand that the so-called four modernizations are actually a kind of interlocking relationship. Only with the professionalization of the organizational structure can we formulate the standardization of working methods. With the standardization of working methods, we must manage Institutionalization. With the institutionalization of management, the professionalization of employees can be ensured.” Zhuge Liang went on to say: "With a professional workforce, we can effectively implement the enterprise development strategy that satisfies customers. This is called a mechanism." Fazheng said: "Since you are so thoughtful, I will be the first to support you. I don't want to be 'institutionalized' by you." Zhuge Liang's rule of Shu is a classic historical story of management.He practiced it personally, and with the professional spirit of "dedicate himself to death, he will die after death", constantly promoting the perfection of this management mechanism to satisfy customers.Unlike many leaders who like to study high-level strategies and management philosophies, Zhuge Liang is very concerned about the effect of implementation, and even personally participated in many key links until he died of illness in Wuzhangyuan. Zhuge Liang’s achievements in management can be summed up in a couplet: If you can attack your heart, it will disappear on your own side. It has been known from ancient times that soldiers are not warlike; If you don't judge the situation, you will be wrong about leniency and strictness. Later, you must think deeply about governing Shu. Among them, the first couplet talks about the marketing route, and the second couplet talks about the essence of human resource management.Because of his achievements, he became the best professional manager in China. manage stress at work Some people criticized that Zhuge Liang's practice of doing everything by himself is not good, which not only makes him eat less food, but also is not conducive to the cultivation of talents, which makes the company finally appear in the embarrassing situation of "no general in Sichuan".An often-cited example is that he was personally involved in the disciplinary action of a fine of 30 yuan in the company. Those who hold this kind of criticism obviously ignore the pressure Zhuge Liang was under.Only a CEO can understand a CEO, so there is an eternal sigh of "died before leaving the teacher, often makes the hero burst into tears".In fact, Zhuge Liang didn't eat less and worry about things, but trouble about things and eat less.In order to relieve this pressure, Zhuge Liang adopted many methods, including: 1.Adopt proactive time management Using planning to promote management progress is one of Zhuge Liang's most effective methods.This method also allowed Zhuge Liang to avoid many unnecessary transactional disturbances. 2.keep busy The reason why Zhuge Liang personally intervened in the disciplinary action with a fine of 30 yuan was to keep busy.Many managers know that being busy can be an effective way to reduce psychological stress. 3.take timely action Action is also one of the effective ways to reduce stress.Difficulties become less scary when you set out to solve them. 4.concentrate on work Concentrating on work can forget many inexplicable troubles, especially when the work has satisfactory results.A means of transportation called Mu Niu Liu Ma invented by Zhuge Liang is the result of this concentration, and it effectively solves the company's logistics difficulties. 5.Count the touching things in life Zhuge Liang's good character has a natural sensitivity.No matter who he is, as long as he has done something that is loyal to the company and beneficial to the society, he will remember it one by one. Even enemies must be rewarded.Knowing that the rewards and punishments are clear, on the one hand, I feel happy, and on the other hand, I can also get the support of the employees, so as to continuously improve my working environment. Zhuge Liang is an efficient manager.Through his management, Shuhan Enterprise Group Co., Ltd., which has a weak foundation and lack of talents, has become one of the three giant companies in the country. He was so devoted to his work that he often forgot to eat or sleep, and he got stomach cancer.No one knows that when he is immersed in his work, the joy and happiness in his heart are like ripples. author comment The whole point of management is that it helps you create a business that keeps customers happy.The more you understand this, the more effective your management will be.At the same time, you will also realize that corporate culture is actually a process management, and you need every plan to perfectly reflect the company's cultural proposition.In order to be pragmatic, you may need to be as hands-on as Zhuge Liang.Many leaders are keen to play with the concept of management, focusing on many intellectual and even logical issues.They only know a little about Zhuge Liang, but dare to laugh at Zhuge Liang's dedicated management style.But you won't talk about it like they do, because you are a doer, and your focus is on the company's operating practices.You focus on the goal, and you will never allow any mistakes such as "a dike of a thousand miles, collapsed in an ant's nest".