Chapter 45 45．Can I remember the call plan?

Q The father of cloning asked the customer service staff of China Mobile or China Unicom 1.You have so many different phone bill plans, it makes people dizzy to see, can you remember them yourself?Why are there so many packages? 2.How is your assessment conducted?Is proficiency in reciting the package an important assessment criterion? 3.Who is the most difficult client you have ever had? A Zhang Cuilan, a former high-quality operator of China Mobile, answered the father of clones 1.I used to work as a customer service in a mobile business hall, and our packages are usually conveyed by the superior department by fax.When I arrive at work in the morning, I often receive a new fax. I save it up in a thick pile, and check it if I can’t remember it.The main package will remember that in each stage, there are only one or two best choices, so when a customer asks about some messy and boring packages, guide him to choose the most favorable one.This will save trouble, anyway, some packages are simply asking for trouble for yourself.

2.The assessment is also organized regularly, and half of the content is generally useful business guidance, half of which is some simple and complex knowledge and some expressive questions and answers that require people to express their loyalty and ideals.For example, your work goals, ideals, personal hobbies, and how you view the company.It is similar to an organization that asks everyone to give their opinions, but the reviewers are directly under the leadership, so we usually choose to put forward some seemingly specific and unusually vague opinions.Of course, these are the situation of China Mobile in Hebei Province seven years ago, and I don't know the situation in recent years.

3.There are often sad wives who want to call the phone call with their husband's ID card, but they don't know the password, so they can't call.We usually teach her how to secretly use her husband's mobile phone to change the password while he is not paying attention, and then go to the self-service machine to make a bill.How about it?Very loving! There are also a lot of manic types who come to kick the hall. Usually, they apply for a business because they don’t understand it and want to come and smash it. At this time, please go to the office and sit on the sofa and drink a free Coke It's basically done.There was once a man who continued to negotiate for more than three hours to reduce the 50 yuan card replacement fee, and said gently that he would not let China Mobile go, and he must get the 50 yuan.We can only tell him tenderly countless times that you are very reasonable, but it is almost impossible to achieve it. When it is almost four hours, they will usually find that he is actually using his rest time to occupy our working time.There is also a bloody, strange man who often comes to harass, shouting compensation and the like.He lasted for nearly two years, conducting sporadic raids.Later I left and moved, I don't know if he is still insisting.It is estimated that it is a bit of a loss for China Mobile. If it is not wrong, it must have been transferred to the security guard.Anyway, if you stay in one place for a long time, you will encounter bloody things.