Chapter 2 Chapter 1 Doing things right, but more importantly doing the right thing

Management guru Peter Drucker once pointed out succinctly in the book "Effective Supervisor": "Efficiency is 'doing things in the right way', while effectiveness is "doing the right thing". Efficiency and effectiveness should not be neglected But that doesn’t mean that efficiency and effectiveness are equally important. Of course we want to improve efficiency and effectiveness at the same time, but when efficiency and effectiveness can’t be both, we should first focus on efficiency and then try to improve efficiency.”