Chapter 27 Section 1 Management Problems of a Bowl of Beef Noodles

But it is said that Wu Song was sent by the magistrate to escort a batch of goods to Tokyo.The reason why Wu Song was required to personally escort them was because the goods were quite expensive, and they were all gifts for making friends with the dignitaries of the court and China.It turns out that in the Song Dynasty, there were precedents for "running the ministry for money" and "running the ministry for promotion", and even had a "Beijing Office".The magistrate ordered Wu Song to deliver the cargo box to a relative living in the capital, who was equivalent to the "director of the Beijing Office."

How to make friends with the dignitaries of the DPRK and China is the matter of the "Director of the Beijing Office".After delivering the cargo cage, Wu Song has completed the task.He was walking down the street, hungry.From a distance, I saw a store sign with five gold-plated characters written on it, "Mengzhou Soup Noodle Restaurant".When I got closer, I saw a couplet at the door again. The first couplet said "there is a lingering feeling in the face", and the second couplet said "the spicy wind is hidden in the soup".Entering the door, there is a calligraphy by a famous contemporary calligrapher on the facing wall, which also writes three powerful characters, saying "good tendons".I looked around, but I couldn't see a customer.Wu Song didn't care too much, sat down and shouted: "Boss, have a bowl of beef noodles, put an extra spoonful of noodle soup, and serve it hot."

It was such a big bowl of beef noodles, and Wu Song ate it up like a storm.Turning around, he called the man in front of him and asked, "Are you the boss?" The man nodded in agreement.Wu Song asked again: "This bowl of beef noodles is very delicious. It's lunch time, but why is the business so deserted?" One question aroused many sad things for the man. It turned out that the man's surname was Zhang Mingqing, from Mengzhou, Shandong.A few years ago, I came to Tokyo to make a living. I first grew vegetables in the suburbs of Beijing, so people called them "vegetable gardens".Later, I saved some silver and opened this "Mengzhou Noodle Soup Restaurant".In the early days of the business, business was booming.Unexpectedly, after several tosses, it has now reached the point of closing down.

Wu Song continued to ask, "But why?" Zhang Qing smiled wryly and said: "Look at my noodle restaurant, the location is good, the decoration is good, and the noodles are made authentically. There is no reason why the business is bad. However, although the business is easy to do, people's hearts are hard to guard against. It's a good business. , but ruined in his own hands." The person Zhang Qing was talking about was the noodle maker.Since the master has good skills, he requires good treatment.Zhang Qing made an agreement with him that according to the sales volume, he would be given a commission of half a penny for each bowl of noodles.In this way, the master's salary can be linked to performance, the more customers, the more his income.Performance pay really has a very good incentive effect, the master is enthusiastic about work, and customers are also abundant.However, after careful inspection, it was found that the beef in each bowl of noodles exceeded the standard portion, and the master used this method to attract repeat customers and allow himself to obtain a higher performance salary.Zhang Qing complained: "A bowl of noodles is only five yuan, and the profit is even meager. Put a few more slices of beef in each bowl of noodles, and the cost exceeds the profit, and the more you sell, the more you lose. In contrast, , but the master earns a lot of money."

In desperation, Zhang Qing changed the salary system and paid a fixed salary to the master.Zhang Qing believes that a high salary can maintain a low income, and the number of customers is not related to the income of the master, which is conducive to cost control.Unexpectedly, the master played another little trick. Instead of adding more beef to the noodles, he deliberately put less beef.If the amount of beef is small, the customers will be dissatisfied, and the business will become increasingly weak.Where's the master?It is natural to enjoy leisure, but the wages are still decent.When the business can't last anymore, the boss has to go bankrupt, but the master can change jobs.

"Is there no other way?" Wu Song asked anxiously. "What else can I do?" Zhang Qing asked with a wry smile. Wu Song thought for a while and gave some suggestions.First, the above two schemes can be integrated, with both basic salary and rewards, that is, rewards are given according to the profit of each bowl of beef noodles.This can not only prevent the master from putting more beef in pursuit of high income, but also prevent him from putting less beef in order to be lazy.Second, key resources must be in the hands of key people—for a bowl of beef noodles, beef is the key resource—you can let the master be in charge of ramen noodles, and let the proprietress be in charge of distributing the beef.Third, pay attention to cultivating the relationship between employers and employees, make friends with the master, and establish an ideal relationship of trust.

Zhang Qing replied with a wry smile: "The third point you mentioned is the crux of the problem. If the ideal relationship of trust is really established, there will not be so much trouble. As for the proprietress you mentioned, I don't have one at present. Even if there is, there is no doubt It will also increase labor costs. What's more, she is very likely to collude with the master, causing all your painstaking designs to come to naught. All in all, you have said a lot of nonsense that seems correct but may not be effective " Wu Song was dumbfounded.The problem Zhang Qing encountered was actually the biggest problem in management.You can use various management techniques, but how can you control people's hearts?There is a saying: "There are policies at the top, and countermeasures at the bottom." Even the most advanced management technology in the world can often only trigger a new game.Wu Song thought of his brother's bakery and began to understand his brother's difficulties in doing business.Then I thought of that long-sleeved and good at dancing official from Ximen, it was really not an easy task to make such a big business.

"Brother Zhang's noodle shop is about to close, what's the next step?" "I don't know what to do." Zhang Qing said with a sigh, "Tokyo is a good place to miss. Not only because of its bustling market, but also because of its boundless romance. I will linger for a while and think about it later Do something else for a living." Wu Song pondered and asked: "Since Brother Zhang is so lingering on Fengyue, why is he still unwilling to marry? If he marries a good woman at home, wouldn't it fulfill the man's wish to start a family and start a career?"

Zhang Qing replied: "Brother Wu doesn't know something. Flowers need to be beautiful and trees need to be tall, men need to be rich and women need to be showy. For a man, the beauty of a woman lies in the word show. If he marries a good woman at home , with a dignified face, what is the fun of men and women? If you marry a sassy woman at home, you will be happy, but you are afraid that she will hook up with other men. Why don't you go to Goulan Washe with your wallet, you can enjoy the coquettish, It can also save a lot of trouble. It is said that Li Shishi, a famous actress of a generation, can be regarded as the best coquettish, even the emperor of the current dynasty was seduced by her, and he enjoyed it!"

Then Wu Song thought of that coquettish sister-in-law again, and aroused many inexplicable spicy emotions in his heart.