Chapter 151 Vanke's service spirit on May 30

Recently, I went to the third branch of the property company's auto beauty center, and there happened to be a car being washed. Four auto workers in the uniform of the property management company surrounded the car, wiping the inside and outside of it earnestly and vigorously.The owner of the car sat aside, watching this scene as if admiring something, with a relaxed and satisfied expression.Seeing this scene, I feel that this is the service spirit we want to advocate. Since it is a service industry, there must be a spirit of service in the work, not only to complete the work, but also to make the service objects enjoy the satisfaction of super value.Wang Shi once gave an example:

Since the launch of the first joint venture real estate project "Western Suburb Garden" in Shanghai in 1991, after three years of development, there are properties developed by Vanke in Northeast, Beijing, Tianjin, North China, Southwest and other places. The wide spread makes the after-sales service of real estate a problem to be solved urgently.Vanke implements a localization strategy, recruits experienced personnel locally, and then conducts independent operations with the same concept and method.The daily work of property management is relatively cumbersome, and there are often many unexpected events, such as water and power cuts at night. These problems need to be dealt with immediately. Whether they can be done well depends on whether they have a sense of responsibility.The local property management staff can better understand the psychological needs and habits of the residents, and the connection will be smoother.

In the 21st century, customers need not only special products, but also high-quality services.