Chapter 37 the cost of loyalty

Private enterprises instinctively like to use loyal people, emphasize the loyal relationship between people, and develop part of the relationship among acquaintances into a loyal relationship. Why do you want to do this? In the early development process of private enterprises, due to the lack of guarantees in laws, systems and norms, basic guarantees can only be obtained through people.The highest goal of people and people's protection at this time is to form a relationship of mutual loyalty, especially the loyalty relationship between employees and their bosses, so as to deal with the uncertainty of the system and the unfairness of the external environment, and improve their cohesion and our own Speaking of competitiveness.

What is particularly interesting is that Western private companies do not pay much attention to loyalty. They emphasize the loyalty of all employees to the company, rather than the loyalty of a few people to the company boss. The loyalty emphasized by Chinese private enterprises is not for all employees, but a small circle among all employees, and then the people in the small circle become privately loyal to themselves or even become family members, while most people become Strangers, let them tell the rules.The West emphasizes everyone's belonging and loyalty to the company, rather than loyalty to the business boss, because their laws are sound and the boss has no sense of insecurity.This is different from China. The boss sometimes emphasizes the loyalty of individual people to him because he has no sense of security and needs the loyalty of a few people to help him do something.In other words, Chinese private enterprises attach great importance to the issue of loyalty, often because they have no confidence in the system, have a sense of insecurity, and take passive defensive measures as well as a last resort in business operations. However, this kind of loyalty relationship is often used excessively by some bosses. As for the special relationship formed by a few people in the company.Is this special relationship good or bad for the company's operation?I think short-term good, long-term bad.If the system is not followed, the more loyal people are, the easier it is to surpass the system, and eventually chaos will occur within the organization, and the cost of the organization will continue to rise.

In addition, from the perspective of Chinese folk culture, if you want to make people loyal, you have to pay a lot.What exactly is loyalty?Many things often run counter to the idea of ​​the boss.For example, there was a very creative boss who felt that the loyalty of financial personnel was very important because he was worried about the many irregular practices of the company at the beginning of his business.After much deliberation, he finally came up with a way to find financial personnel in the prison.In the prison, he is looking for an accountant who is in prison, and he is an accountant who has not betrayed his boss in prison.He inquired through the prison management personnel whether this person had betrayed his boss and whether he kept his mouth shut in prison.If it works, he will fish out this person and become his own employee.This person is grateful for him, and at the same time, because he has been in prison, he is more able to bear it; after using it, he also feels that such a person is indeed more loyal.But this approach brings a negative cost, that is, a moral cost.Once everyone knows that the boss is looking for someone from the prison to do the finances, they will definitely guess that the boss must have done a lot of bad things.Once everyone loses trust in him, the crisis of the enterprise will follow.

There is also a boss who is more interesting. The buddies he keeps cultivating seem to be very loyal to him, but when something happens to him, after these people are arrested, they are all recruited at the first trial.The boss felt very painful because no one could be trusted.In fact, I asked my friends in the judiciary, why are these people recruited so easily?My friend said: "It's very simple. We've been in this business all our lives. It's the first time he came in. How could he not recruit? My specialty is to interrogate people, unless you keep coming in and going out and have anti-investigation experience." He interrogated For decades of criminals, 95% are recruited, and only 5% are constantly coming in and out or really have any beliefs, or have some special background.But most of those loyal people that the boss used must belong to the 95% who have no criminal record, and they must be recruited.

Even a loyal person, after being arrested, is playing a prisoner game with the boss: If the boss is still outside, how can he know what will happen to him if he doesn't recruit him?And once the boss is also locked in and isolated from outside information, how should he judge this matter?So when he can't judge, coupled with the usual management and interrogation by prison staff, as well as stimulation and inducement by various information, he will confess. Because of this, I once told the employees: If you go in, then recruit quickly, why?First, you are not professional in this area, how could you not recruit?If you don't recruit, it means that the judicial cadres are incompetent; second, I will not break the law, and there is nothing for you to cover up for me.If I broke the law and you haven't covered it for me, I must have gone in too, and it would be impossible to protect you.

But there are two points, first, don’t make up stories, just say what you want, you make up stories to harm me; second, I will try to avoid doing bad things, so that you don’t have the opportunity and need to make up stories; I know you Once you encounter this kind of situation, you must confess truthfully, so I will never break the law; I don’t expect you to be loyal, and don’t tell me that you are loyal; I ask myself not to break the law, and I will not give you the opportunity to make up stories; Need to face law enforcement officers, you must actively support judicial work, and tell the whole story, only in this way can our company make progress.So I don't hope that anyone will be loyal to me, but I hope that I will not make mistakes.I do not believe that anyone is willing to pay this cost of loyalty, and this cost is enough to resist the experience of judicial cadres.He is not willing to pay this cost, and I can't guarantee that I will give him a reward for paying this cost, so we all simply seek truth from facts, act according to the law, and refrain from doing bad things.This is my attitude towards so-called loyalty.

How much does loyalty cost under normal circumstances?What is the relationship between a loyal employee and company leaders?The first is a relationship that requires special rewards, because loyalty must be rewarded.According to the Chinese model of interpersonal relationships, once an acquaintance becomes an acquaintance, and the acquaintance becomes a close person and a family member, he may not reciprocate, manifest as infinite sacrifice, and may demand infinite reciprocation.He might mutter in his heart: I have been with my eldest brother for so many years, and my eldest brother has to take care of my affairs, as well as my wife and children.When you want to give him more rewards, the system does not allow it, so you have to deal with it outside the system.Then this person will develop a sense of superiority over the system.If he is loyal, the other 99% will be disloyal, and the organization will start to split.In addition, if he has followed you for decades and has extremely high expectations, and finally finds that there is a gap, he will complain.

This kind of resentment has two manifestations, one is to keep it in your heart and not say it, the other is to say it often, and it may be used by others after you say it, so when your opponent wants to do harm to you, you will start from these A gap is opened in the human body.Why should you use reliable people?It is often because he wants to do some things that are inconvenient to be disclosed within the enterprise or institution, but are confidential within the enterprise or institution, and he holds these secrets.When he left, because of resentment, he could use this matter to blackmail you.So there has always been a saying in the arena: the most reliable is also the most dangerous.The most reliable cost the most, because the danger is also the highest.There are many "big brothers" in Chinese history who were killed by the most reliable people around them.Including Fu Xiaoan being hacked to death by a chef, and Zhang Xiaolin being shot to death by a bodyguard. Countless rivers and lakes stories in Chinese history are like this. Because the time is too long, chefs and bodyguards always ask for special rewards. in the heart.

Therefore, the progress of a private enterprise should have a sign, that is, the number of people who are directly loyal to the boss is decreasing, the number of people abiding by the system is increasing, and the company's norms and transparency are increasing.On the contrary, if you keep recruiting loyal people around you to do shady things, and at the same time keep it from other employees, making other employees disloyal, the company will become more dangerous.Because there will always be people who inquire about irregularities and report them. If you use loyal people to destroy him, more people will complain, and finally the company will collapse.I think one of the ultimate signs of the progress of a private enterprise is that the boss eliminates the last person who is personally loyal to him, and makes all employees loyal to the system and the company's system.

A few years ago, I heard that some private companies used some methods, such as hiring some loyal people, and beat the troublesome customers with sticks at night.When I discussed this matter with Wang Shi, he said that Vanke was no good. He couldn’t find someone to do it for him. He never did things that the system couldn’t see. If there was a customer dispute, they would solve it. Go to court.When the boss of a private enterprise has no one around him who is personally loyal to him, the company's system becomes the only code of conduct, and this company is truly a company under the sun.A good company has no secrets. The only safe way is to operate according to the rules and laws and regulations.