Chapter 79 Criticism should also pay attention to art

Criticism should be based on facts, on the premise of not hurting others' self-esteem, and at the same time give others a step down. Strong words can only make them feel resentful and deviate from your fundamental purpose. Criticism is a way for people to correct mistakes, but criticism also needs to pay attention to art.Appropriate criticism will sound the alarm for the other party and correct mistakes.On the contrary, it will be counterproductive and self-defeating.At work, employees will inevitably make mistakes. Therefore, if leaders want to correct mistakes and criticize employees, they must pay attention to the occasion. It is best to do it without the presence of a third party. Criticize a person's self-esteem because he will feel ashamed in front of his colleagues.He may think that you intend to embarrass him, or he may think that you are a person who does not show affection, method, or self-cultivation, and even blames your motives in his heart.Because critics don't pay attention to the occasion, so many side effects are brought about, and the critics feel resentment, and it is difficult to achieve the purpose of criticizing and changing people.

If it is necessary to change or criticize people in public on the spot, the attitude and wording must be particularly cautious.The premise is not to stab the self-esteem of others, otherwise it will be difficult to achieve the purpose of criticizing and changing people. The wording should be objective, accurate and tactful, which means that when correcting or criticizing others, you should not be subjective, exaggerate, blunt and blunt, let alone dwell on old scores.Inappropriate wording may irritate the other party.For example: "You must listen to me and change that way, otherwise..." This kind of order and intimidation is difficult to convince people. Even if the subordinate obeys you on the surface, he must resent you in his heart. .Orders and intimidation are the most self-respecting.Why can't we be more objective and tactful: "This approach does not comply with the above regulations and will cause a lot of trouble. Let's see how we can do it better."

Many criticisms may be well-meaning and want to help the other party change some mistakes, but due to improper wording, the other party resents and even breaks up the relationship, which is far from achieving the purpose of criticism to change people.Criticisms that are well-intentioned but not carefully worded often have the so-called "good intentions are not rewarded" consequences. Before criticizing and correcting employees, stop for a moment and think about how to be more objective, more accurate, more tactful, and better achieve your goals.Don't be so blunt that you come across as vulgar and easy to hurt.

The way to save other people's face is to leave steps for others.Leave a retreat and let others retreat with dignity.When the other party has clearly expressed a certain attitude and opinion, and you want to correct him, the best way is to find a safe and reasonable reason for him. manner.It is also a smart way to shift the responsibility to a vague third party according to the facts, so that the parties have a step down. A customer went to a store to return a high-end shirt. She stated that the dress had not been touched, mainly because her husband didn't like it.The savvy salesperson sees the stain on the shirt and knows that it has been worn, but the customer has declared "untouched", so the salesperson gives her a step to fully retract her statement:

"You may not have touched it. Maybe someone in your family has touched it when you were not at home. You can see that the stain indicates that someone has worn it. I often encounter this kind of thing, buy good clothes at home, Got dirty by my husband the next day." Premier Zhou always gives the impression of being amiable, but he also faces the problem of criticizing and correcting other people's mistakes.Through the following example, we can see how Premier Zhou criticized and corrected the mistakes of his subordinates. In the "September 13" incident in 1971, Lin Biao fell to his death in Undulhan, Mongolia, for treason.The impact of this incident is huge, and out of national security considerations, this matter is kept absolutely confidential.At that time, after inspecting the scene, the officials of our embassy in Mongolia sent the second secretary, Mr. Sun, back to China to report to Premier Zhou.Also returning on the same plane was a comrade from China State Construction Engineering Corporation.Premier Zhou asked Comrade Fu Hao to pick him up at the airport.Fu Hao took Sun to the guest house, and let the comrades of Zhongjian go home for the night, and asked him to keep it absolutely confidential.Premier Zhou listened to Fu Hao's report that night.After everyone sat down, Premier Zhou asked: "Who else came back with him?" Fu Hao replied that there was also a comrade from China Construction Company, who had already returned home.Before he finished speaking, Premier Zhou's face darkened suddenly, his eyebrows frowned suddenly, and he interrupted him sharply, asking: "Have you ever been a soldier?" Premier Zhou knew Fu Hao very well, knowing that he was from the army.This sudden questioning obviously meant something.Fu Hao was stunned, and suddenly felt the seriousness of the problem, and immediately replied: "I'll get the comrade from China Construction Company back immediately!" He drove the comrade from China Construction to the guest house in the middle of the night, and reported to the Prime Minister, who then grew up. Hush.

Premier Zhou’s criticism in the above example was euphemistically implied, which contained rich “subtext”: “Have you ever been a soldier? Don’t you know the extreme importance of keeping secrets? You should not lose your vigilance as a soldier.” nature.” The ancients said: “If you draw but don’t send out, it’s like jumping.” The Prime Minister’s criticism method played such a role.He doesn't have to say all the content. For a subordinate who has worked with him for a long time and has rich experience, he only needs to point to the end. mistake.For subordinates who are familiar with each other, this method has the advantage of playing drums without heavy hammers.