Chapter 67 sequence

Hundreds of people know you from that little device on your desk, by your bedside, on the kitchen wall, and they've never met you in person, they haven't seen your smile, your frown, they I never shook hands with you or hugged you.There is no chance to observe your body language, your clothes.Their impressions of you are all transmitted through that little wire, sometimes thousands of miles away from each other.However, they feel that listening to voices is tantamount to getting to know you as a person.See, that's what a phone can do. Yes, the function is great, but not accurate enough.For years, my travel agent and I have been on the phone.Renee, my agent whom I had never met, was always able to get me the cheapest air tickets, car rentals, and travel rooms.But she sounded rather condescending on the phone, which I complained about, and several times I vowed to find another travel agent.

One Monday morning a few years ago, I got a call from home and had to get on a plane right away to deal with an emergency at home.I didn't have time to wait in line at the airport for my ticket, so I hopped in a taxi, went straight to the travel agency to get my ticket and boarding pass, and asked the taxi to wait for me at the gate. I rushed into Renee's travel agency like a whirlwind. This was my first visit. The woman behind the counter jumped up sympathetically when she saw my distraught look. She gave me a reassuring smile. Ask if I need help.I burst out that I needed an emergency ticket and she nodded with a smile and immediately started doing it for me.When she printed out the tickets, I thought, "What a nice guy."

After a while, the ticket was in my hands, and I rushed out the door while asking, "By the way, what's your name?" "Lil, I'm Renee," she said.I turned around immediately and saw her with a warm smile on her face, waving her hand to wish me a safe journey, what a fool I am!Why did you think she was arrogant before?Renee is such a sweet person! I figured it out in the taxi on the way to the airport.Renee's friendliness—her smile, nod, eyes, body language, and "I'll get you covered" attitude—is a silent message that cannot be conveyed over a phone line.I closed my eyes and tried to recall the sound I had just heard.That's right, Renee's speech is so short and powerful, without sloppy.But her friendly body language was nothing like Renee's on the phone.Renee's personality on the phone was completely different from her personality.

It dawned on me that we are all the same.Your and my personalities on the phone are like a show that has to be put together and everyone wants the show to be a success.So here are 10 tips to scrutinize your phone personality.