Chapter 38 TECHNIQUE 34 Empathize
The pharaohs of ancient Egypt would treat messengers with the same treatment as princes, provided that the messengers he brought must be good news.If the news brought by the exhausted courier did not please the pharaoh, he might be killed instantly.
The same mentality is still clearly visible in the conversation between people today.One day, a friend and I took peanut butter and aspic sandwiches to a picnic.Just as we were walking lightly with our picnic baskets and preparing to go out, a leader next door sat on a rocking chair at the door of his house, looked at the sky with a smile on his face and said, "Oh, I really chose the wrong picnic today. It's daytime, and the weather report says it's going to rain!" I really wanted to throw a peanut butter and aspic sandwich on his face and give him a good rub.It wasn't his announcement that made me mad, but the smile on his face.
The event itself does not make people angry.The person who said it didn't have a little sympathy when expressing it, which makes people stunned.It's everyone's turn to tell someone the bad news, and when it comes to those situations, the natural winners are bound to deliver it with the right attitude.When a doctor tells a patient that an operation is necessary, he does so with compassion.When the boss notifies the employees who have not been promoted, it is also sympathetic.After the crash, airport staff and families of the victims shared their grief.Natural winners know that when delivering bad news, they must be sensitive to the feelings of the listener.
Unfortunately, many people don't understand this kind of thoughtfulness.How would you feel if you were dead tired after a long flight and the hotel desk clerk briskly announced to you that your room wasn't ready?You've already ordered roast beef, and the waiter sings to you that the last order has just been sold out.You go to the bank to get money to spend on weekends, but the bank says your account is overrun.All of the above will make you want to put your fist into the other person's mouth when traveling, eating or receiving money.
If a football player crosses people blindly, he may not hold the ball for more than two seconds.Therefore, when a master loses the ball, he will want to catch the ball in his heart. Before you tell anyone anything, think about how the person listening will feel.When you say it, you can smile, sigh, or choke, depending on the other person's emotional reaction.
Natural winners know how to tell people bad news.They also know that, even when pressured by others, if they shouldn't speak up, they won't speak up.Let's examine this trick below.
If a football player crosses people blindly, he may not hold the ball for more than two seconds.Therefore, when a master loses the ball, he will want to catch the ball in his heart. Before you tell anyone anything, think about how the person listening will feel.When you say it, you can smile, sigh, or choke, depending on the other person's emotional reaction.
Natural winners know how to tell people bad news.They also know that, even when pressured by others, if they shouldn't speak up, they won't speak up.Let's examine this trick below.