Chapter 22 Chapter 21 Eloquence when assigning tasks: more suggestions and more negotiations

As a leader, it is natural to issue tasks and give orders to subordinates.But how to give an order to make the work plan be thoroughly implemented, and how to make the subordinates willing to complete the work actively, proactively, excellently and creatively?The point is in the way the order is given.No one likes the commanding tone and superior posture.More suggestions and more consultations can not only enable the other party to maintain his personal dignity, but also enable him to complete the work proactively and creatively.Even if you point out the deficiencies in other people's work, he will be willing to accept and correct them.

When it comes to orders, people may think of "military orders falling like mountains" in war stories, where the leader gave an order and the subordinates had to hurry to execute it.So I think that commanding subordinates by order is the fastest and most efficient, but this is not the case in real life. Konosuke Matsushita, former president of Panasonic Corporation of Japan, said: "Whether it is the leader of an enterprise or a group, if you want to make your subordinates happy and do things spontaneously, I think the most important thing is to establish a two-way relationship between the employer and the employed. , that is, spirit and spirit, heart and heart fit and communication.” He saw the importance of communication between leaders and subordinates, so he practiced it in practice and finally achieved success.To achieve heart-to-heart harmony and communication between leaders and subordinates, the key is to communicate and discuss with subordinates.

Some leaders boss around and order their subordinates to do things with a loud voice.They believe that the best results can only be achieved by acting vigorously and resolutely. When ordering others to do things, they don't care about their opinions. Anyway, they say: "Let's do it!" Well thought out.If over time, the subordinates have trust in the leader, they will not ask any questions and do what the leader says, so they will lose their enthusiasm and creativity and become a machine that can only do things.And some subordinates, faced with overwhelming orders from the leader, didn't even have a chance to ask why, and of course they didn't want to do it if they couldn't figure it out.It is difficult to do well if you are forced to do what you don't want to do.

To order your subordinates to do something, the way of order is indispensable, especially in an emergency, every minute and every second is precious, and there is no time to give you a detailed explanation.But more often, it is best to negotiate. If the method of discussion is adopted, the subordinates will express their thoughts, and the leader thinks it is reasonable, so he might as well say: "I see, what you said is very reasonable. Regarding this point, I think this is okay? "And so on, while absorbing the other party's ideas and suggestions, while advancing the work.This makes subordinates feel that since their opinions are adopted, they will naturally take this matter as their own business and do it seriously; at the same time, due to their enthusiasm, they will naturally produce good results.

In addition, when a leader asks his subordinates to do something, he can also point out a bright prospect to his subordinates, and they will happily do it. Therefore, in the arrangement of actual work, leaders should do: (1) Do not suppress others with your own power; (2) Listen carefully to the opinions of subordinates; ⑶ If you agree with the other party's opinion, you can explain it and say: "I think so too." This will make the subordinates: be proud of their decision-making. ⑷If you disagree, you must explain the reasons to your subordinates, otherwise, if the superior orders are passed down, the subordinates will still go their own way.

It is a good thing to have power in hand, and it is also a kind of satisfaction to issue orders to subordinates, but the leader must grasp the scale and exercise the power in his hands well according to different objects. Just imagine what would your subordinates think if they heard something like "don't ask too many questions, this is an order" or "this is what the superior instructed, just follow it"?Will this make him willing to do things? The practice of issuing mandatory orders regardless of the actual situation and subordinates' feelings should be avoided as much as possible.Because this arrangement of work will only arouse the resistance of subordinates, but will not receive the expected results.

Mr. Li runs a company with five or six hundred employees in Taiwan.Whether it is in business or management, Mr. Li's efforts have achieved considerable results. He is strategizing, commanding with determination, and he is majestic, like a general who leads thousands of troops, so proud. However, he just couldn't do anything about his son. The generation gap between them couldn't be bridged no matter what. Every time they met, they would quarrel without speaking three words.On this day, Mr. Li quarreled with his son again because of a trivial matter.Just when both sides were red-faced, his son suddenly stopped talking, and then said word by word: "Dad, there is no way to continue arguing like this. Can I ask you to repeat what I just said?" Listen to me?"

"Ah?!" Mr. Li was startled, he didn't expect such a strange move. "You said...you said...a father is too capable, of course he looks down on his son." "No! Think again, is that what I said?" "You bastard! Then what did you say? Why didn't you say it again when you said it yourself?" The son suddenly laughed, "Look! From the beginning to the end, you didn't listen to what I said. Those words were your own thoughts, but I didn't say that. Aren't we going to communicate? Then, what I said, you repeat Let me hear it once, then it's your turn to say it, and I'll repeat it."

"Hey! How can there be so much time to repeat over there! You really want to piss me off!" "Dad! Let's try it! Otherwise, this kind of quarrel will be endless. Think again about what I said?" Mr. Li thought for a while and finally admitted, "I really can't remember, you Say it again." "Okay! Let me tell you, the father is very capable. On the one hand, the son admires him, but on the other hand, he is afraid that he will not be able to keep up, so he feels a little stressed." Mr. Li thought about it calmly, what he said was reasonable, how could he be so excited?As a result, that night, the father and son could talk for two hours without quarreling. This effect was unexpected even by Mr. Li.When he woke up, although he didn't have enough sleep, Mr. Li felt refreshed and arrived at the company early in the morning.

Because there will be an important procurement meeting in the morning, and the discussion will be on whether to purchase machines worth 10 million yuan in the future, whether it is better to use American products or Japanese products.According to the quotation from the purchasing department, the price made in Japan is cheap and the products are not bad, but the engineer insists on buying American products.At the meeting, Mr. Li asked the chief engineer to express his opinion. This is a superficial courtesy. The chief engineer also knows that the boss likes to act arbitrarily when he has been working for a long time. Asking him is just a formality, who doesn't want to save money?Everyone already knew which kind the boss wanted to buy, so he was listless and said he had no opinion within five minutes.

Normally, Boss Li would always sing a one-man show at this time, enjoying that sense of authority, but today it turned out to be... "Chief engineer, let me repeat your main point. You see, what I said is completely different from what you mean: although the machine made in Japan is cheap and the products are good, if something goes wrong in the future, they will be required to provide after-sales service. , the problem came, their people couldn’t communicate with us directly because of language problems, and the translator they found was a layman for precision instruments, and we couldn’t fully understand where the machine was broken. If their people come, it may delay the production time, so it is cheaper to buy American products!" Following Boss Li's repeated explanation, the chief engineer's eyes gradually lit up. He cheered up and added again. Just like this, everyone talked endlessly... A good leader will never rely on orders to manage.As a leader, when your subordinates don't do things according to your requirements, you should communicate with him instead of suppressing them, let alone any threatening words or actions.If so.Even if you don't use a coercive attitude, it is enough to show your distrust of your subordinates.Since this is the case, why should subordinates be loyal to you?They left one after another, perhaps because of the leader's own reasons. Leaders who are good at cultivating employees often give employees clear instructions and orders, allowing them to grow gradually while exerting their talents.Therefore, we must be good at instructing employees on how to correctly accept orders from leaders.When the leader gives orders, the language should be: concise and accurate, without description and description; use professional terms, clear concepts, and eliminate misunderstandings as much as possible; be operable; ensure smooth and correct communication channels. For example: To ask the staff to clean the carpet, it is necessary to explain whether it is cleaning or vacuuming, and to explain the scope and standards.In addition, "Please work hard to raise awareness and increase efforts." This kind of language should not appear as much as possible, because this sentence has almost no standards and no accurate concept. From the perspective of employees, if you want to accept orders from your superiors well, you must pay attention: When accepting orders from your superiors, you must prepare a notebook and keep concise records at any time. If you have any questions, you must wait until your superiors have finished speaking before asking questions. ;When asking questions, you should be modest, ask questions according to the actual situation, and hope that your superiors will pay attention to your questions; when executing orders, you must be prepared, seize the opportunity, report more during the execution process, discuss with colleagues and superiors, and finally summarize seriously and write a report. For leaders, the orders given to subordinates must be time-sensitive: the book "Gap" says that "time is the life of orders".It gives an example: the people of Baghdad and Indians with fertile land can sow rice seeds in their own happy seasons; but the Thais do not have a suitable season due to the climate, so they must make careful plans to proceed well, because The typhoon will come, so the harvest time is also decided first. If it is late, the long-term hard work will be wasted.Therefore, it is necessary to draw up a careful plan that will be counted back by the due date.This is the temporality of the command.In some companies, the boss and his subordinates are too polite, using a "please do this for me" method of asking.There are many cases where you say "yes", but you don't do it after a long time, and the person who asked you to forget because of this.It is therefore necessary to set a definite time for the work to be done and to check it.Once this training is in place, goals and performance can be compared to each other.