Home Categories social psychology Carnegie The Art of Communication and Life

Chapter 20 5. Common language, avoid terminology

Introduction: Make your language popular, make your language a language that everyone can understand, so that you have reached the highest level of speaking. One of my students, as a doctor, once started his speech in class like this: The diaphragm is something that, if used for breathing, will obviously help the bowels move, which can be of great benefit to your health. He wanted to go on to something else, but the teacher interrupted him.The teacher asked the people who understood the sentence to raise their hands, but to the doctor's surprise, no one raised their hands.In other words, no one understood what he was saying, and the teacher asked him to explain that sentence, telling him not to rush forward until everyone knew what the thing looked like and how it worked.So the doctor explained:

The diaphragm is actually a very thin muscle that sits between the bottom of the chest cavity and the top of the abdomen, and it moves as you breathe through your chest and abdomen.When the chest cavity is breathing, it will be compressed, like an upside-down washbasin; and when the abdominal cavity is breathing, it will be pushed down to make it a flat surface, and the stomach will be squeezed at this time.And its downward thrust will massage and stimulate the upper organs of the abdominal cavity, such as the stomach, liver, pancreas, and so on.When people exhale, the stomach and intestines push up against the diaphragm again, which is equivalent to a second massage.This massage helps the body excrete.Many people suffer from physical discomfort mainly due to gastrointestinal discomfort, and once our intestines and stomach get proper movement due to the massage of the diaphragm, most of the discomfort will disappear.

After making this explanation, although it was a little troublesome, the students all understood what he said. Many of us make the same mistake as this student when we speak—they speak something they know well, and they think the audience will understand it too.In fact, this problem is not difficult to solve, but it is often ignored by the speaker. I have heard countless speeches for professional reasons, but some of them have failed because of the negligence of the speakers.The reason for the analysis's failure is not that their expertise is not solid, on the contrary, they just talk about their expertise.Obviously they have no idea, as a general audience lacks understanding of their industry.Such a result can be imagined, although they talked loudly and used a lot of vocabulary commonly used in their work, it made the lay audience completely unable to understand what they said.

This is not just the case in speeches, but in virtually any conversation involving speakers from different walks of life.This inadvertent omission deprives the conversation of its intended effect.Therefore, if you want to make your speech more understandable to everyone, you must learn to popularize your language and make your language a language that everyone can understand, so that you have reached the highest level of speaking.In other words, what you say needs to be easy to understand, so that more people can understand it. How can I speak more colloquially?Perhaps the biggest problem many people face is using some technical vocabulary, which is the "terminology" we mentioned earlier.These words can only be truly understood by those who are related to a certain job or a specific field of study.In addition, some industries may create acronyms that only those in the industry understand, and these languages ​​are usually composed of only initials.For people who are not familiar with them, when you use these words, they may not know what you mean.And due to many reasons, the average person will not stand up and explain that he did not understand.They will likely smile and walk away confused.So, when it is necessary to use these technical terms, you have to make sure that these terms can be understood by them.

For example, when you explain to a housewife why the refrigerator needs to be defrosted, you might say something like this: The principle of freezing is such that the evaporator absorbs heat from the inside of the refrigerator and then dissipates it outside the refrigerator.At this time, the absorbed heat is accompanied by moisture, which will adhere to the evaporator, forming a thick layer of frost, causing the evaporator to insulate, and causing the motor to work frequently to compensate. For those housewives, this passage may be equivalent to saying nothing.You can actually say this: The role of the evaporator is like a suction fan, sucking all the heat out of the refrigerator so that the refrigerator can freeze your things.When you open the refrigerator, you will definitely find that there is a layer of frost on the layer of your refrigerator where the meat is placed. This frost is formed on the evaporator.The frost gets thicker and thicker, just like thicker and thicker asbestos, which separates the evaporator from the air in the refrigerator, so there is no way to absorb heat normally.In this way, the freezing effect of your refrigerator will become worse and worse.At this time, the motor can only keep running to ensure the coldness in the refrigerator, but this will reduce the service life of your refrigerator.In order to run the motor a little slower so that your fridge doesn't work as hard, we have to find a way to get this frost off.And if you install an automatic defroster in the refrigerator, you can do this.

When speaking in front of more people, how should you ensure that what you say is understood and understood by more people?Former Indiana Senator Beverage has a suggestion on this: The best way to do this is to take the least intelligent-looking person among your partners and try to make him understand what you are saying.You can only use the most common words to tell, express your point of view as clearly as possible, so as to make him understand.Another good idea is to target those young children who are accompanied by their parents.Then, you need to keep reminding yourself-of course, you can also say it to the other party-you have to try to explain it simply and clearly, so that everyone can understand your explanation and remember it, and you can also remember it. Tell others what you say.

Once, I went to listen to a speech by a securities broker. The people I listened to were housewives who wanted to know something about banking and investment.The speaker started off by using plain language and a humorous, light-hearted approach to put them at ease.He articulated their concerns clearly, and more importantly, he explained some technical terms, such as "clearing", "taxation" and "repayment", in simple and common words. .As a result, the speech was an unprecedented success.People are very grateful to him, and they all take the initiative to ask him about investment.

If what you say is incomprehensible to other people, or beyond their comprehension, it is torture both for you and for the listener. There was once a missionary who wanted to translate the Bible into the language of the place where he was preaching.Among them is this sentence: "Although your sin is bright red, it will eventually be as white as snowflakes." Under normal circumstances, this sentence is translated word for word, but now he has a problem.These aborigines have no experience in clearing snow at all, and they don't even know the word "snow". They don't know the difference between snow and coal.But there are coconut trees in the local area, and people are very familiar with it.So the missionaries linked "snowflakes" with "coconut meat".

In the end, that sentence was translated as: "Although your crime is bright red, it will eventually be as white as coconut meat." Just such a clever change made it easy for the other party to understand what you said. As long as you put your heart into it and put your words in a more colloquial way, the energy and time wasted on this is definitely worth it.There are thousands of different languages, and the ways of expressing them will also vary.The best way is to express your opinion in the most common language, instead of expressing your ideas in many native languages ​​or taking it for granted.

Please handle the small details in communication: (1) You need to carefully analyze the situation of the other party, such as their education level, in order to make your speech as easy to understand as possible. (2) Don't think of your vocabulary as a vocabulary that everyone should understand. This doesn't make you appear smarter. (3) When you have to use technical vocabulary, be sure to explain it in detail.
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