Chapter 33 Do not force employees to admit mistakes

Admitting mistakes is a good thing, but few people are willing to admit mistakes. Psychologist Gaubert said that people only "innocuously" admit their mistakes on old and innocuous events.Although this statement is not humorous, it is true in the end.From this, it is also equivalent to proving that it is a stupid thing for you to let others admit their mistakes.Of course, those who are forced to confess their mistakes under certain forces are exceptions, because that is something that violates human nature. Since so few people admit they are wrong, and the purpose of the argument is only to show that others are wrong, it is very unnecessary to argue. "Put aside a matter that is facing debate." Don't underestimate this procrastination measure. It turns out that it can produce an unexpected effect, which is to give others the opportunity to reflect on their own mistakes.When most people feel that things cannot be resolved, they always have to take some time to think about it. If the mistake is indeed their own, then you will have to correct it next time, even if you don’t admit it.But this is not necessary, because we don't necessarily hear others say: "I was wrong, I was wrong."

There is a British businessman who is now the manager of a large company.There are many agents under this company, and they often write to him to complain about the unfair treatment between agents and ask the company to explain.But his way of coping was to stuff the letter into a filing cabinet marked "To Do". He said: "An answer should be given immediately. If the answer is tantamount to arguing with him, the result of the arguing is nothing more than saying 'you are wrong' to others. It is better to ignore it temporarily." What was the final outcome of the matter?He smiled and replied: "I take out these pending letters every once in a while and put them back in the file cabinet. Become a thing of the past or no longer need to plead."

An expert said: The highest effect of entertainment is that you never use any coercive means to make the other party do what you want.It's much better to be completely voluntary than to ask someone else to "how".Naturally, those who specifically want others to "how and what" will protest and say: "I didn't intend to nag others, but the other party is really a fool. If I don't explain clearly what to do, the other party will not be able to understand." Those who make this kind of protest should understand for themselves that the reason why you think the other party is a fool is because:

(1) You often underestimate the understanding of the other party. (2) Your self-concept is too strong, and you like to make up your own mind about everything. Please note that these two items are your weaknesses in life, not your strengths, so you must correct them immediately.There is a "small circle" composed of four or five friends. Whenever they have time, they play together.But not long after, one of them seldom participated. It turned out that no one asked him out again. The reason was that everyone thought he was too fond of making up his mind and asking others to "how so".On the surface, it doesn't matter whoever decides what to do in an amusement place, but as the days go by, an inexplicable shadow will form in each other's hearts, and they feel that playing with such a person is no fun at all, so they simply don't Ask him out again.

The figures of most leading groups in the world do not ask people to "how so".Most of their abilities stem from "making others obey him voluntarily". Human beings can be divided into three types in terms of personality, including "calculating type", "emotional type" and "rational type".But a book by Alice argues that "people are all emotional animals."According to his opinion, any strong man will have feelings, and there is no one in the world who does not act with emotion. The only problem is how strong his feelings are. Emotion is the strength and weakness of human beings. Using this strength and weakness to socialize can be said to be twice the result with half the effort, because usually most people judge a matter with three points of reason and seven points of emotion.But some experts say that when you take the initiative to entertain for a certain matter, if you are full of emotions, you will lose the correctness of the entertainment and you will not be able to control the entertainment scene.

Aris Deris advocates that when actively engaging in entertainment, one should use seven points of reason and three points of emotion, which is mostly successful.When the other party accepts your entertainment with 70% emotion and 30% rationality, the entire entertainment performance will belong to you, and the other party will not feel sad at all. A salesman who has just entered the industry, his grades surpassed other veteran colleagues, everyone felt strange. Later, the research results showed that he only started with friends he had known, so that he could use three points of the feelings of friends to set off the original. 100% rational entertainment.Because there is no relationship between buying and selling, buy it if it’s good, don’t buy it if it’s not good, buy it if you need it, and don’t buy it if you don’t need it.Entertainment is not discussion, so some salesmen insist on correcting customers' opinions, which is unnecessary.