Chapter 13 Giving gold and silver is not as good as giving someone a good reputation

I train my students, no matter what kind of training, in fact, there is only one purpose in the end: to change and improve him.But what I found in the process of training them is that if you want to change a certain aspect of a person, you have to act as if that advantage is already his.For example, if a good worker in a manufacturing plant turns into a poor worker, what would you do?Yes, you can fire him right away, but that doesn't solve anything, you're going to have to get another worker for induction, which is a hassle.Of course, you can also scold him, but this can only cause his resentment.Then, changing him becomes our ultimate goal, and the next thing is, how can we effectively change him.

Henry Hanks, a service manager at a truck dealership in Lowe, Indiana, saw one worker at his company whose job was going from bad to worse.But instead of blaming him, Henry Hanks called the worker into the office and had a frank talk with him to change his poor working conditions. Henry Hanks put it this way: "Dear Bill, the industry says you're a great mechanic, and I think so too. You've been on the front line for years and never made a mistake. You repaired it." The cars are also very satisfying to the customers. In fact, many people have praised your skills. But recently, have you experienced any physical problems? Because it takes longer for you to complete a job, and your quality Not as good as you used to be. You were a brilliant mechanic, and I think you know I'm not happy with the situation. Maybe we can work out a way to rectify that."

Bill replied that he hadn't noticed that he wasn't doing his job well, and the colleague assured Hanks, as if suddenly awakened, that the work he had taken was not beyond his expertise and that he would definitely improve it in the future. When my students hear this story, they will ask, has he done it?You can be sure he did.He used to be a fast and good mechanic.With the reputation that Mr. Hanks gave him, how could he do anything less than the past.Because everyone has a subconscious to maintain their good name, and Bill will too. Mrs. Kinder is a friend of mine who had a maid when she lived in Brisdale Road, New York, and Mrs. Kinder told her to come to work next Monday.In order to find out the details of the maid, Mrs. Qinde called the maid's old owner. The old owner said that the maid was not good, and also accused the maid of many bad things.But, in spite of this, Mrs. Ginder hired the maid.

When the maid came to work on the first day, Mrs. Kinder said to her: "Dear Riley, I called the lady you used to work the day before yesterday. She said you can cook and take care of the children. Honest and reliable, but she also said some shortcomings, such as you are usually very casual and never clean the house. But when I saw you, I suddenly felt that these shortcomings she said were unfounded. Look, you are dressed like this Everyone can see how clean and tidy you are, and I'm sure that the house you tidy up must be as tidy and clean as your people. I also believe that we will get along very well."

Later, Mrs. Ginder and the maid really got along very well. Riley wanted to protect her reputation, so she did everything Mrs. Ginder said.She cleaned up the house, and she would rather spend more time and work harder than spoil Mrs. Ginder's good impression of her. Warclon, the general manager of the Baldwin Railway Locomotive Company, once said: "Ordinary people, if you have his respect and respect for his ability, he will be happy to accept you." I can also say that if you want to change a person's shortcomings in a certain aspect, you have to show that he already has the advantages in this aspect.Shakespeare said: "If you don't have a virtue, assume you have." It's better to "assume" the other person has the virtue you want to inspire, give him a good reputation to show, he will try to do it, not unwilling. disappoint you.The weakness of human nature is to like to "wear a tall hat".

In her book "My Life with Marklin", LeBlanc described the amazing change of a humble maid: "I asked the restaurant next door to bring me food every day, and I saw a maid in the shop, People called her 'Mary the Dishwasher' because she was a kitchen helper whose main job was to wash dishes. Not only was she not pretty, but she was also really weird-looking: a pair of cross-eyed, curved sides. One leg, as thin as an African refugee, with no limbs on his body, listless and dazed all day long, not pleasing at all. "I once talked to his boss about this, and the boss told me that Marie was beyond hope, and that even though he had raised her wages several times, she was still so bad.

"One day, the restaurant asked her to bring me food. When she brought me a plate of noodles, I said to her frankly: 'Mary, don't you know what is different about you?' Listen According to what I said, Mary usually seems to have the ability to restrain her emotions. She was afraid of causing some disaster, and she didn't dare to look happy. After she put the noodles on the table, she sighed and said cleverly: "Madam, I never believe these compliments." She said this without any doubts in her heart, and she didn't ask any more questions. She just went back to the kitchen and thought about what I said, convinced that this was not a joke. From that day on, Mary herself seemed to have taken my words into consideration, and a miraculous change had taken place in herself. She began to pay attention to grooming her face and body. Her withered youth gradually overflowed with youth like breath.

"After a while, when I was about to leave the place, she suddenly told me that she was getting married, and the groom was the cook's nephew. She told me quietly: 'I'm going to be someone's wife!' She told me I thank you. I changed her life with just one short sentence like this." People always want to inspire, and Leblanc gave "Mary the Dishwasher" a wonderful reputation, and it was that reputation that changed her life. Dentist Martin Guez and husband were genuinely ashamed one morning when his patient pointed out that the mouthwash cup tray she was using was not clean, a clear sign of his lack of professionalism.

When the patient was gone, Dr. Guiz and husband closed their practice and wrote a letter to Brickett's maid, who came to clean it twice a week.Guiz and her husband wrote: Dear Bridget: I haven't seen you much lately, and miss you so much.But I thought I'd take a moment and say hello to the cleaning you've done to my clinic.By the way, 2 hours a week is not a small amount of work. If it is convenient for you, please come to work for half an hour at any time, and do something you think should be done frequently, such as cleaning the mouthwash cup tray and other tedious and subtle tasks.Of course, I will also pay you extra for this.

When he walked into the office the next day, his desk and chair were polished almost as bright as a mirror, and he nearly slipped off them.When he entered the examination room, he saw the most clean and shiny chrome cup holders in the storage container that he had never seen before.He gave her maid a good name, and for this little compliment she did her best.How much extra time did she use up?By the way, not at all. There is an old saying in my hometown: "If you don't give a dog a good name, it's better to hang it." Almost including rich people, poor people, beggars, thieves, everyone is willing to do their best , to maintain the reputation of honesty that others have bestowed on him.

Louis, the director of Xinxin Prison, said: "If you have to deal with a thief, a liar, I think there is only one way to subdue him, and that is to treat him like a decent gentleman. Assuming he behaves well, he will Feel flattered, and he'll be proud that someone trusted him." That statement is so important, so good!