Chapter 71 Do things strictly according to the workflow

Process management can change everyone's previous work habits and reshape a new work habit. Therefore, in the early stage of enterprise implementation of process management, everyone will feel awkward, unaccustomed, and even inefficient.In fact, these are normal.Because the process does not solve the efficiency problem of any individual, but the overall efficiency problem.This efficiency will become very obvious as people become familiar with the process, run in and optimize it continuously. Strictly follow the prescribed procedures, consciously develop a rigorous and meticulous work style, start from work attitude, work habits, and work details, no matter how big or small, you must devote yourself to it, take it seriously, and avoid policy, common sense, and technical issues. The problem.In the middle of work, I often think about problems, and constantly enhance the forward-looking work to better complete the work.

Thomas from DuPont in the United States is a salesman with personality. With his outstanding ability and hard work, he quickly achieved good results in his work and stood out from the first-line team. However, he particularly hates filling in various "applications" and "reports". He believes that sales performance determines everything, and customers come first, themselves second, and the company ranks third. He also doesn't like to attend various meetings, and when he really can't get away, he sits in the last row thinking about his own affairs.He is unwilling to sum up his own business experience and lessons, let alone learn from others' good experience.For the things arranged by the leader, either forget or don't do it. Even if the company wants him to reply, the company has to call him to ask him before he can reply.

One can imagine the fate of employees like this, who complain and refuse to implement company processes, costing them opportunities for career advancement without them even knowing it.Thomas was no exception and was eventually fired by DuPont. Judging from this criterion, although many people have made so-called achievements, they are not valued by the leaders because they did not follow the process.We must keep in mind that, first of all, not following the process itself is a mistake in our work attitude; secondly, the purpose of process design is to improve efficiency and reduce mistakes. Therefore, if we reject the process, it means that we will bring more opportunities for ourselves to make mistakes. .

Marcus Samuel, the founder of the British Shell Transportation and Trading Company (Shell for short), once said this when he retired: "As a senior member of Shell, I will not be concerned about the future of Shell. No impact on operations, because I have established an efficient and standard work process for the company with other colleagues here, and my value has been solidified in Shell's management standards, so after I leave, Shell will continue to operate normally Go on." The current development of Shell has also clearly verified his great foresight. The so-called excellent enterprise is a rule formulated by a very small number of elites, so that ordinary people can complete a great cause under such rules.A company that cannot make ordinary people complete difficult tasks must not be able to grow big.

In fact, whether the employees' work is carried out according to the process and whether they abide by the system are the most basic manifestations of execution.The scale of many enterprises has grown, but their competitiveness has not been improved accordingly. The reason is that the execution foundation of employees is not solid. Employees often make mistakes they don't even notice, when they don't follow the process.They don't realize that although some work links seem to be unimportant and will not have a direct impact on the work results, if they do not do well in each work link, the final work effect must be unqualified of.

There is a weight limit for Japanese mailing items, and additional charges will be charged for items exceeding 5 kg.Once, someone sent a letter with two pieces of letter paper.According to the Chinese practice, there is no need to think about the two pieces of letter paper, and they will certainly not exceed 5 kilograms, so there is no need to weigh them at all.But the staff of the Japan Post Office don’t think so. No matter how many kilograms you want to mail, the first procedure is to weigh it.He will do the second procedure only if the weight displayed on the scale does not exceed the standard.

The reason why the Japanese are so strict with themselves is that what kind of process they have will have what kind of result.If we can't make every workflow perfect, the final result must be imperfect.