Chapter 22 vent out for the people

In November 1991, at the invitation of the Shanghai TV Festival, Mr. Shen Junshan went to Shanghai via Beijing. This is the first time Mr. Shen has come to the mainland in more than 40 years. Mr. Shen Junshan participated in formulating policies towards the mainland in Taiwan and had a say in Lee Teng-hui's decision-making circle. The visit of such a figure must have special significance.The parties concerned knew of my relationship with him, so they asked me to accompany him, hoping to have a relaxed and harmonious atmosphere, and also hoped that I could show him the changes in the mainland after the reform and opening up.

We took the China Eastern Airlines flight to Shanghai. The flight was originally scheduled to take off at 8:00 p.m., but for some reason it didn’t take off, and we didn’t explain the reason to the passengers.At that time, there were many invited foreign VIPs on the same plane, which left a bad impression first.It wasn't until after ten o'clock that the passengers boarded the plane one after another. According to the normal time, they had already arrived in Shanghai by this time. Anyway, the plane finally took off, and I chatted with Mr. Shen.We are good at chess and cards, and he also wants to know all aspects of the mainland, so there are many topics, and we are almost here before we know it.At this time, a strange voice from the flight attendant suddenly came out on the radio: Attention all passengers, the plane will land at Hangzhou Airport in 20 minutes... At that time, there was an uproar on the plane.

This flight is non-stop from Beijing to Shanghai, how could it be possible to land at any place in the middle?So the passengers asked for an explanation, but no one answered.I called the flight attendant and said to her, you were more than two hours late without any explanation, and now you landed in Hangzhou again without any explanation. The plane is the window of our country, and there are many Hong Kong, Macao and Taiwan on this flight. Compatriots and international friends, you should explain things clearly.But she just didn't give an explanation, and asked urgently, so she said, to be honest with you, I don't know why, we don't want to stop in Hangzhou, we also want to go to Shanghai, and get off work early.This is just nonsense.I asked her, does your answer represent your airline?Can the passengers be satisfied?She stopped talking again.

In fact, the reason is obvious. Many tourists got off in Hangzhou.It turned out that the airline took a group of passengers to Hangzhou to get off the plane in order to earn more money.But as long as you can patiently explain clearly, passengers can be reasonable even if they are angry.But she just kept silent and had a bad attitude, which of course annoyed the passengers.I said to her, you can't give me a satisfactory answer now, I want to find your company, and I must give me a satisfactory answer. It was already twelve o'clock at night when the plane arrived in Shanghai. Gong Xueping, who was then director of the Shanghai Radio and Television Bureau, had been waiting at the airport.Because there was originally a bridge match scheduled for the next day, Yang Xiaoyan, the bridge queen specially invited from the United States, and Morse partnered, and Shen Junshan and I partnered to form a mixed team to fight against the Shanghai team.

It is the first time in the country that the TV station will broadcast live.If we don't make it in time, the game will definitely be ruined. Can he not be in a hurry. I don't know where the cowardice in my heart came from!I told him about the situation and said I would sue China Eastern Airlines.After hearing this, Shen Junshan persuaded me, how can I file a lawsuit?It's worth the lawsuit!I said that there are many domestic airlines that don’t take ordinary people seriously, violate your rights at will, and think you can’t do anything about them, you deserve it for being so mad!Today I just want to fight with him, I don't believe that they can't be cured.I must ask them to give you a satisfactory answer.

When I arrived at the hotel, I called a lawyer I knew. He used to belong to the Go team, and later became a lawyer.He came as soon as he received the call, and I told him, I think "Eastern Airlines" violated the legal rights of passengers, and I want to sue it, would you like to be my lawyer?He said no problem, I support you in this lawsuit, and you will definitely win.He asked me to write an indictment, prepared the necessary documents, and sent it to "Eastern Airlines". "Eastern Airlines" didn't take it seriously at the beginning, but when they saw the official text, they became anxious, and immediately used their social network, including some prominent figures in Shanghai, to come to do my work continuously, but I rejected them all.What I didn't expect was that Hu Lijiao, the former mayor of Shanghai, also mentioned this matter to me at the banquet held for us by the city government.I respect Mr. Hu very much, so I told him about the situation at that time, and finally I said to him, Mr. Hu, don't worry about this matter. The bad performance of "Eastern Airlines" is beyond anyone's tolerance.If they are not allowed to learn a lesson this time, similar phenomena will reappear in the future.Mr. Hu listened and nodded.

After the event in Shanghai, Shen Junshan and I went to Wuxi. The president of "Eastern Airlines" sent several people including his secretary and office director to chase after Wuxi.His secretary is also from my hometown, from Shenxian County, Hebei Province, which shows that he has good intentions. At the banquet hosted by the mayor of Wuxi, they all came, which was beyond my expectation. During the meal, the mayor of Wuxi advised me not to sue.I said no, how can this unhealthy trend not be corrected!He said that we are all members of the Communist Party, national interests should be put first, and it is a trivial matter to express one's anger, right? !I said that I was not venting my anger. Of course, the interests of the country must be safeguarded, but the legitimate rights and interests of citizens should also be protected by law. It is absolutely not allowed to damage the legitimate rights and interests of citizens in the name of safeguarding national interests.

They had nothing to say, so they proposed a private relationship and put forward many conditions, including money, which I did not consider.Shen Junshan listened to me and persuaded me to forget it, but I said no, it is hard to chase after a man's words, and I said that if they give you a satisfactory answer, there must be a satisfactory answer.The current answer is unsatisfactory, and we cannot accept it privately. I can take a step back and not file a lawsuit, but you must publicly apologize in the newspaper, especially to me and Mr. Shen Junshan.Of course, I also intentionally challenged them to make you arrogant!

They immediately called the president to ask for instructions and accepted.I said when you published the newspaper, when I withdraw the lawsuit.The next day, "Eastern Airlines" published an apology statement to all passengers in the "Liberation Daily", which specifically mentioned apologizing to me and Shen Junshan. After returning to Beijing, I told Vice Chairman Wang Hanbin about this matter, he was a little bit incredulous, really?I told him it did.He said it was good, but he had nothing to do with it, so he endured it.The remark of a vice chairman in charge of the legal system shows how bad civil aviation service was at that time.I said, Uncle Wang, we can't eliminate harm for the people, we can still vent our anger for the people!

Later I met Vice Chairman Song Renqiong, who also praised me a lot.He saw it from the internal reference, and I don't know which reporter stabbed it. Not long after this incident, another similar incident occurred, and it was also Eastern Airlines. This time, Liu Xiaoguang and I returned to Beijing from Shanghai. Normally, the flight should take off at 5:00 pm.We arrived at the airport on time, but the plane could not take off without explaining the reason. The plane was an international flight from Tokyo to Beijing, and it only stopped in Shanghai for a short time, and it had already arrived in Hong Kong.With the infinite delay, and just in time for the meal, China Eastern Airlines did not prepare any water and food, which made the 100 or 200 passengers on this flight complain, and some passengers started to make trouble.

I didn't want to see the country's image damaged, so I found the person on duty and said, you invite your duty manager.Every airline I know has a duty manager at the airport to deal with any situation that may arise on the ground.What I mean is to invite the manager to apologize to everyone, and give everyone some food and that's it.Passengers are unbalanced, if you say a few more good words, the balance will be restored.But he said, "What? Our leaders are very busy and don't have time to deal with such trivial matters."The quality of the staff is so low that they dare to be indifferent.Simply incomprehensible!Is there anything bigger in an airline than passengers rebelling? !That's what he does.As a result, the stalemate persisted until nine o'clock in the evening before boarding the plane, but before they could sit still, they said that the plane had malfunctioned, and all the passengers were kicked off the plane. This time, everyone became more emotional.Finally, the plane finally took off until nearly ten o'clock. After the plane took off, the dissatisfaction of the passengers has not subsided, and all the passengers should jointly file a complaint against "Eastern Airlines".All the people unanimously recommended me to negotiate with "Eastern Airlines". They thought that "Eastern Airlines" was afraid of me, and if they wanted me to vent their anger on them again, I had no choice but to do so. One of the passengers, a college student, wrote a material very quickly. In order to obtain the consent of all passengers as soon as possible, he needed to borrow the radio on the plane to read it.So I went to the captain and said that you did not handle this matter properly. Now that this is the case, you should try your best to meet the requirements of the passengers. The captain disagreed.He doesn't agree with us.But not long after, the plane suddenly started to bump up and down, making various movements, which almost turned people's stomachs out. All the people who took the plane said they had never encountered such a situation.The flight attendant explained that the weather was bad, but we didn't feel any change in the weather. Instead, we felt that the crew deliberately made things difficult for the passengers. I called the purser and talked to her for a long time. I said that you don't want passengers to write complaints, and you can't take the method of punishing people. Your practice is extremely bad.I also told her that I had dealt with "Eastern Airlines" before, and "Eastern Airlines" published an apology in the newspaper. This time I wanted to use a better way to solve it, but I didn't expect it to be worse, so we had to meet again. The plane arrived in Beijing very late, and it was already twelve o'clock at night when we got home.Along the way, I was thinking about how to handle this matter well so as to live up to the great trust of more than 200 passengers. As soon as I got home, I called the General Administration of Civil Aviation and asked which State Council leader was in charge of civil aviation.They told me it was Zou Jiahua.I tried to find out the phone number of Secretary Zou Jiahua, and called him right away.The secretary was very surprised to receive a call from me so late, asking me what happened. I said it was not good news, and I wanted to sue "Eastern Airlines".Then I briefly explained what happened.The secretary immediately said: First, it is already very late today, and we cannot report it to Vice Premier Zou immediately, and report it immediately tomorrow morning.Second, in these cases, you can simply write something in words, so you can ask for instructions.As for the question of prosecution, it's best to wait.I agree. Later, the secretary told me on the phone that he told Zou Jiahua the next day that Zou Jiahua was extremely angry and immediately ordered Chen Guangyi, director of the Civil Aviation Administration, to order "Eastern Airlines" to apologize to Nie Weiping and the more than 200 passengers he represented. , and earnestly do a good job in rectification.What the secretary meant was mainly to solve the problem and let them correct their mistakes, so that the lawsuit would not have to be filed. "Eastern Airlines" quickly sent me a check and apologized, and in this case, I will forget it.But I still have a very bad impression of "Eastern Airlines", and I have encountered "Eastern Airlines" in public several times He even apologized to me.I said don't do this, just improve your work.He said that "Eastern Airlines" has improved a lot, and I said forget it. Among so many airlines in the world, I have never seen such bad service as yours. If you want me to comment, "Eastern Airlines" is the worst airline in the world. As long as I have other options, I will never take a flight with "Eastern Airlines". Later I heard that "Eastern Airlines" said that I can't afford to offend me, and when I find my name on the computer, I will be VIP (VIP treatment) immediately.Sure enough, as soon as I got on the "Eastern Airlines" flight, no matter whether I bought the first class or not, I was sent to the first class right away, it was just nonsense.My original intention is not to fight for any personal interests, I just hope that every ordinary passenger can get the service they deserve.