Chapter 7 Section 5

During the meal, everyone sat around the table, and only BENNY took the meal behind the counter to eat, probably in case a phone call came in or a customer came to order.Helen felt that he was working very hard, he cooked the meal just now, and now he has to guard the counter.She tried to eat as fast as possible, and she could change to him after eating. The boss laughed at her: "Auntie, why are you eating so fast? Someone is chasing you to grab a bowl?" She said frankly: "I want to finish eating quickly, so BENNY will come to the table to eat." The boss yelled: "I love him so much? Why? I worked so hard, why didn't you come and replace me?" Then he advised her, "Don't worry about that idiot, he has a straight gut, he has to stand up to eat before he can swallow it. .”

Ah SAM asked Helen: "Auntie, did you come here illegally or through a fake marriage?" Helen was taken aback, and before she had time to answer, she heard the boss say: "Auntie must be a 'slanted student', isn't it, Auntie?" Helen thought that "oblique student" probably meant "student", and she quickly said, "It's not a student, it's F2, sir is studying here, and I'm here to visit relatives." She kind of disliked being called auntie by them, but it was hard to say, because she said they should call her auntie.These few are really stupid, don't you know that women often like to be humble like this?She said that she could be their aunt now, and she hoped that they would refute her, but she didn't know that they really called her aunt, which made her feel miserable.

After dinner, Helen asked the boss, "What should I do?" The boss said: "You can ask BENNY, he is an uncle, old guy, I always listen to him. You can do whatever he asks you to do. I will deliver food." BENNY asked her: "Can you answer the phone and answer the order? If you can listen, you can listen to the phone, I will pack, the kitchen is very hot-" Helen was really afraid of packing, not because it was hot in the kitchen, but because she hadn't packed much before, and she was afraid of making a fool of herself, showing her feet, and the boss didn't want her anymore.She said: "I can answer orders by phone. What order-taking system do you use for your computer here?"

"We haven't sold—we're selling computers—" It seems that he doesn't distinguish between "there" and "buy and sell". He brought her to the counter. There was a thick stack of menus on the counter. He picked up one and handed it to her. It was similar to the menus in the restaurants where she worked part-time. One side was colorful, it was LUNCH MENU, There are patterns of several of the most popular dishes, as well as the address and phone number of the restaurant, etc., and the names of various dishes are densely printed on the other side. After being explained by BENNY, Helen realized that PANDA518's orders were different from those she had done before.

The few companies Helen worked in before were all computer-accepted orders. After receiving the order at the front desk, press "PRINT", and a couple of copies will be printed out. There is a copy in front of the frying pan, and a copy in front of the frying pan. There is also a link for food delivery, so that every department knows what the order is. But PANDA518 is different. Each order is written on a MENU. BENNY shouts the content of the order to several other people. After everyone is ready, he packs it and puts the MENU on the wrapped order. Just when a phone call came in, BENNY demonstrated it to Helen.Whatever the guest ordered, he would circle the serial number of that dish.She thought it was not difficult, as long as she knew the general location of a certain dish on the menu, she could find it.When he wrote the address, she noticed that he had written only the first few letters of the street name, followed by dashes.

She asked curiously: "You only wrote half of it, the food delivery person—can you find it?" He smiled and said, "I don't know how to spell, spell, it's too, too long——" She found that he didn't stutter when he spoke English, or when he spoke their dialect with other people, but he only stuttered when he spoke Mandarin, and it seemed that he stuttered especially when talking to her. Somehow, when he stutters, she always feels guilty because he speaks Mandarin for her, otherwise he just needs to speak English and their dialect.She has an intuition that he is a very sensitive and self-respecting person, and he must be ashamed to stammer in front of her.So when he stuttered, she tried not to stare at him and just pretended not to notice.

BENNY said: "Not now - busy, you familiarize yourself with the MENU." He told her where is APPITIZER, where is SOUP, DINNERCOMBO, CHEFSEPCIALTY, and so on.She felt that there was a big title on the menu, and she could see it without him saying it, so she was a little distracted. She found that the nails on his little finger were very long, and there was something worn with a red ribbon hanging around his neck, only a thin red ribbon could be seen, and the hanging thing had penetrated into his T-shirt and could not be seen.For some reason, those two things made her associate him with the gangsters on the street.

According to what he said, she sat down at a dining table to familiarize herself with the menu. After looking at it for a while, she felt that she was already familiar with it. Also simpler. Helen took orders for a period of time, and felt the most embarrassing when she was working at May's, because taking orders by computer was completely unfamiliar to her. If the orderer just said what I want, you can find the code name of the dish on the menu, key it into the computer, and the name of the dish will appear on the computer screen.But there are not many customers who are so straightforward, and many of them will make special requests, saying that of the two sesame chickens I ordered, one needs to add sesame seeds and the other does not.Or the dish I ordered, do not add SCALLIONS.

Such small requests are not troublesome if they are written by hand, but if you want to indicate them on the computer, you must first press a certain FUNCTION key, and then type a certain command, and then you can input the customer's request into the computer .Customers get impatient if they wait too long. What Helen was most afraid of at that time was the order of pick-up and delivery.If the customer comes to pick it up, at least you don't need to ask for the address.But the order of food delivery is different. You have to listen to the address. Most of the addresses are already stored in the computer. Key in the customer's phone number, and the address will follow.But some of the customers are new, and the address and phone number are not in the computer, you have to enter the address.

It should be said that you can basically know these things after doing these things several times, but many of MAY'S' customers are in nearby office buildings, often with the same phone number and the same address, but in different buildings or different offices.Helen didn't know this at first, she didn't remember the address clearly, the food delivery person went to the wrong place, not only didn't get the tip, but also delayed the time, and lost her temper when she came back.Sometimes customers see that the order has not been delivered, so they call and cancel the order, which makes the restaurant waste money and the delivery person waste time.

Frank is still very magnanimous. He has already seen that Helen has never had a part-time job, at least he has never taken an order, and he has never scolded her.But the proprietress is not so gentle. The proprietress is a Taiwanese named MAY. The restaurant is named after her. It is estimated that she gave the money to open the restaurant, so even the boss has to listen to her. May always picks up the phone to monitor when Helen answers the phone, and when she hears something is wrong, she immediately interjects and drives Helen off.After answering the phone, MAY went up to criticize Helen, and said very rudely.But Helen generally didn't dare to speak back, because she was indeed the one who made a mistake. After working in MAY'S for a few days, Helen felt that she couldn't continue, because she was very nervous, and the more nervous she made, the more mistakes she made, and the more mistakes she made, the more nervous she became, creating a vicious circle.Finally, I wrote down all the requirements of the customer, and then got the address wrong; finally got the order and address right, and forgot to ask the customer's credit card number.As a result, the food delivery person ran over, unable to collect money from the customer, so he had to come back with the customer's credit card number, and asked Helen to type out the credit card receipt, and the food delivery person ran again. Later, several food deliverers were full of complaints and complaints. When they heard that she took the order, they showed a look of distrust. I had to quit my job. A burst of phone ringing awakened Helen from her memories. She rushed towards the phone like an arrow from the string. This is a habit developed in the previous restaurants. It is necessary to rush over to answer the phone as soon as possible, otherwise the customer may not be able to wait to leave. She saw BENNY coming from the kitchen and was about to pick up the phone, and when she saw her coming, she motioned for her to answer it.She answered the phone, it was a PICKUP, very easy, no need to write the address, she wrote down the customer's phone number, found what the customer wanted on the MENU, made a circle, felt that the job was done, and was about to congratulate herself for her success here , I heard the guest ask: "What-smytotal?" Helen was stunned. In the past, it was calculated by the computer. Now that there is no computer, she doesn't know how to calculate the TOTAL.She rummaged under the counter but didn't see a calculator. She timidly told BENNY: "He's asking me how much TOTAL is." BENNY walked over and took a look at the MENU, and said, "$12.49." Helen didn't believe it, but she answered accordingly.After putting down the phone, she asked, "How do you know it's $12.49 at a glance?" BENNY did not answer, pointed to the cash register, and said, "You can use this to calculate the TOTAL." He said that when the customer clicked, you would type in, and finally press the "ENTER" button, and the TOTAL would come out, and you would just use this RECEIPT is ordered on MENU. After he finished speaking, let her try a few times by herself.Helen didn't dare to touch the cash register, because the cash register was like a bomb to her when she was working in the front ones, and she couldn't touch it casually.Once you open the cash register, there will be a record. The previous boss gave you some change when you went to work, and used it for change.Then the cash register will be handed over to you. When work is over in the evening, the boss will come to count the account, and the cash register will print a GRANDTOTAL, which is the money you received this day, plus the change given to you in the morning. The daily amount of money must be correct. You have to get on it.If you open the cash register casually and keep typing numbers in, it means that you will have to take out so much money to hand over to the boss later. Seeing that Helen didn't practice at the cash register, BENNY demonstrated a few more times.Helen was really sweating for him, he had paid so many empty bills, and later the boss asked him for money, where would he get it.She couldn't help but ask: "You opened the cash register and charged the account, but you didn't put the money in, what should you do when you check out later?" He looked at her as if he didn't know what she was talking about, but he quickly realized what she was worried about, and explained, "No—problem, we don't care about that, the boss takes whatever is in the cash box money." Hearing what he said, Helen dared to go up to practice a few times, and soon knew how to do it. The evening is much busier than the afternoon. Helen has just started working and is not very familiar with it, so she needs to keep asking BENNY.She took the order, but she didn't know how to shout, so she gave it to BENNY, and he shouted in their dialect, and Ah SAM and Ah GAM knew what to do. She is very grateful to BENNY for letting her take the order, otherwise, she would definitely not be able to do the packing job, because she found that BENNY is multi-tasking, not only packing, but also responsible for the oil pan, fried chicken wings, fried noodles, fried Crab horns, etc., but also grilled char siew. Even if she didn't have to fry these things, just packing them was cumbersome. COMBO’s meals are packed in a tin-like box with a transparent plastic lid on it. The packer has to roll the tin box over and bite the lid.The tin box contains the freshly fried food, which is very hot. For other orders, each dish must be accompanied by a rice, but some are with fried rice, and some are with plain rice.Each meal has two sizes, QT and PT.The soup is also divided into SIZE, the small soup needs one bag of noodles, and the large soup needs two bags of noodles.Some dishes are related to GRAVY, some dishes are related to REDSAUCE, and some dishes are related to PANCAKE.Finally, each ORDER must be followed by several bags of SOYSAUCE, PLUMSAUCE and HOTMUSTARD, plus a few FORTUNECOOKIE. When she didn't answer the phone, she went in to help him, but something went wrong right away.There was an order with soup, but she forgot to put dried noodles in it, but the customer was a very strict person, so she called the restaurant to send him two bags of dried noodles. BENNY had to ask the boss to come. After a while, she was building a combo box and was scratched by the handle of the tin box again. BENNY pushed her out of the kitchen, found a box of Band-Aids for her, and said, "You stay here, don't go in, you stop—stop me—" She put a Band-Aid on her hand and stood there blankly.Everyone was busy, only she stood there like an outsider.She felt that the restaurant didn't need her at all. BENNY could take care of taking orders and packing, which is what he must have done before.Now that she is alone, she can't do anything except answer the phone, and she keeps asking him when answering the phone. She always makes mistakes when she wants to help. She is really just "blocking" him and causing trouble for him. She thought that if she was so useless, the boss would definitely not hire her. Maybe she had tried the job for half a day and gave her some money before sending her off.