Chapter 30 Chapter 29: Absolutely Necessary Responses

The main store of Hishisan Store is located in the Shinjuku Lingjing Cultural Hall.Here, in addition to the Hishisan store, there are staff welfare facilities of the entire Hishijing system, such as wedding halls, hotels, and classrooms for cooking, English conversation, and flower arrangement.Generally speaking, the price is lower than the market price to open up, so there are many customers. Iwamura was transferred to the telemarketing department. Although given the title of director, the things to be done are exactly the same as ordinary employees.All in all, it is to answer the order calls from customers.Such a thing, repeated infinitely, is really boring, this is his new job.

His superiors are the section chief and section chief. On the day I went to work for the first time, I went to the section chief's desk to say hello, a thin middle-aged man surnamed Idei stared at Iwamura with fierce triangular eyes and said: "Although our past experience can be used as a reference, it is not a problem at all. The standard for evaluating a person depends on his own strength! Just look at this one. "Our company regards the personnel of all Lingjing system enterprises as customers. In Lingjing Group, they are the big water pumps of capital circulation. Let's do a big job with pride. Especially our class, not long ago, the sales volume has surpassed the letter sales class .I’m busy with retail sales now. It’s our job to make a big deal with a single phone call. I sincerely hope you pay attention to your words. Regarding the details of the work, please follow the instructions of the chief.”

Idei's tone of voice was stiff from the start.He knew the details of Iwamura.It was the backlash of his inferiority complex. It turned out that this man surnamed Idei had been working as a salesperson in a children's department store near Kawasaki.When the Hishisan store was opened, Komonko was promoted to the important position of section chief.He is simple, innocent, energetic and tireless.Judging from his expression, the fate of Quan Lingjing seemed to rest on his shoulders. "The class leader is very particular about words, please be careful." The chief of the section, who reported his surname as Daping, looked at the section chief's desk with cautious eyes that were younger than Idei, and said, "Especially, for us, the phone call is business. If you can't say a word well, if you hurt the customer's feelings , the deal that should have been negotiated will also fall through. I will be a response demonstration, please pay attention."

Daping picked up the handset of the telephone that was calling. "Good morning. I kept you waiting. I'm Ohira from the Hishisan store's telephone sales department... Oh, I see. I've been taking care of you, thank you very much." After saying a lot of overly respectful words, he finally bowed deeply to the phone before putting down the receiver.And only put it down respectfully after the other party hangs up the phone. He proudly turned his head to Iwamura. "Understood? Be sure to say that. Also, if it's in the morning, don't forget to greet: 'Good morning!' Then clearly tell the other party's unit and name here. After the promise, tell the guest's name again, In order to clarify the responsibility. Finally, thank you. You must not hang up the phone first. Wait for the other party to hang up before putting down the receiver.

"The above items must not be omitted or omitted. Especially as the director, you are a managerial errand. Your behavior will be followed by your subordinates. You must set an example!" Daping deliberately did it to listen and watch, speaking with complacency. "No matter how busy you are, do you have to say that?" Iwamura was surprised by the bureaucracy that standardized even the details of answering the phone, and asked. The phone is the tone that represents a person.If the tune is nice, it will give people a good impression.The longer such a response is dragged on, the longer the customer will have to wait before getting to the point.

"Yes. This is stipulated by the section chief." Daping said firmly.This person, as long as the section chief gives orders, he will definitely go through fire and water, and he will do whatever he wants.These two ants turned out to be Yancun's direct boss. No wonder it's called a telemarketing class, and the number of calls is astonishing. Between answering a call, there are three phones ringing at the same time.There are ten employees in total, including section chiefs, section chiefs, and directors.It is also difficult for several people to do it separately.Not just answering the phone.

It is also necessary to record the ordering matter into the subpoena, and transfer it to the delivery department after the approved amount.If the other party's residence is complicated, a sketch should be drawn on the subpoena.Mistakes in items and amounts are the responsibility of the telemarketing receivers. As soon as the phone rang, "I kept you waiting for a long time... Thank you for taking care of me many times." Although this errand is nothing more than repeating these words infinitely like a fool, it cannot be neglected at all. In the flood of phone calls, even if one of the "absolutely necessary responses" stipulated by Idei was missed, Idei and Ohira would feel like they had found a treasure, beaming with joy, and triumphantly issue a warning.

"Iwamura-kun, are you not suitable for telemarketing work?" "Iwamura-kun, you are doing a good job as the acting head of the television department at Ryoden!" "Iwamura-kun, why didn't you say 'keep you waiting'? It's a problem if you don't follow the rules." They searched for Iwamura's little feet everywhere. This is the beginning of Iwamura Motonobu's humiliating second staff life.